Order Management Manager

hace 7 meses

Iztapalapa, México Emerson A tiempo completo

**About Us**:
At Emerson, we are dedicated to encouraging an inclusive work environment where diversity is celebrated, and every team member is valued. Join us as an Order Management Manager and be a part of our dedication to delivering exceptiooutstandingnal service while promoting a culture of respect and collaboration.

**Crucial Job Functions / Responsibilities**:
**Planning and Order Execution**:

- Lead backlog execution proactively to meet monthly Plan of Record (POR) delivery commitments.
- Schedule meetings with Order Entry and Purchasing team Leads to improve internal processes and ensure smooth order execution.

**Administration**:

- Ensure meticulous management of all orders to meet agreed delivery, certification, and documentation requirements accurately.
- Provide transparent order status reports to both external and internal customers, fostering clear communication and accountability.
- Follow up on commitments and delivery achievements with customers, offering support to order administrators as needed.
- Schedule face-to-face meetings with customers when vital.

**People Management**:

- Drive and support the talent assessment and organizational review process within the Order Management team, nurturing professional growth and development.
- Conduct performance reviews to identify strengths and areas for improvement, guiding team members toward reaching their full potential.

**Continuous Improvement**:

- Contribute to continuous improvement projects aimed at enhancing order management processes and customer satisfaction.
- Encourage the team to identify process difficulties and propose innovative solutions for improvement. Improve response time to customer inquiries and requests.

**Professional Degree Requirements**:

- A professional degree or equivalent experience in a business-related field.

**Experience Requirements**:

- Preferable industry knowledge and at least +1 year of experience in order administration and resource management.
- Experience with ERP programs is advantageous.
- Ability to effectively lead multiple tasks and adapt to changing priorities.
- Previous experience in Customer Service is desirable.

**Technical Knowledge Requirements**:

- Proficiency in supply chain management, logistics, administration, and ERP systems.

**Traits & Skills**:

- Collaborative attitude, fostering effective cross-departmental collaboration to ensure exceptional customer service.
- Strong analytical capabilities to identify and address operational inefficiencies.
- Willing to take action approach, driving initiatives forward to achieve tangible results.
- Excellent multitasking skills and the ability to prioritize challenging demands optimally.
- Proficient digital literacy, including Excel and PowerPoint.
- Resilience and adaptability, thriving in dynamic and fast-paced environments.
- Superior communication skills, both verbal and written, with a focus on empathy, inclusivity, and cultural sensitivity.
- Experience with Oracle or similar platforms is highly preferred.
- English proficiency of at least 90%.

**Job Competencies**:

- Customer Focus.
- Action Oriented.
- Optimizes Work Processes.
- Manages Conflict.
- Builds Effective Teams.
- Drives Results.

**Supervisory Requirements**:

- Works independently with general supervision.

**External Stakeholders**:

- Customers.

**Internal Partners**:

- Sales.
- Credit and collections.
- Purchasing Team.
- Order Entry Team.
- Logistics.
- Foreign Trade.
- Billing.
- Trade Compliance.
- Local functional leaders and managers in Mexico, Argentina, and Peru.

**Work Environment / Conditions**:

- Office-based environment, handling confidential information and facilitating collaboration.
- Regular lighting and ergonomic office setup.

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