Senior Regional Tsm Manager in Ecs Delivery

hace 2 meses

Saltillo, México SAP A tiempo completo

**We help the world run better**

**What we offer**

**The Role**
For one of our customer delivery engagement teams in the LAC region, we are looking for a Senior manager who will manage SAP Enterprise Cloud Services customers and the teams of Regional TSM Managers and TSM (Technical Service Manager) for LAC region. Each Customer account is additionally assigned a Technical Service Manager who is responsible for executing core technical deliverables in System landscape. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You as senior manager contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

**What you’ll do**
- In this role of Senior Manager, you will be accountable for delivery of technical managed

services to the Customers, with high quality of customer engagement and satisfaction.
- You will be equally responsible for managing, developing, and further growing the teams of employees at all levels of experience, operating in a dynamic and fast-growing business environment. Strong strategic thinking and flexible approach to supporting business & teams is crucial, along with active collaboration and relationship with stakeholders in the various Market units.
- The region includes diverse market units of Mexico, LAC North, LAC South and Brazil. Your scope will be only Spanish speaking countries and as a senior leader, you will also drive improvement and transformation initiatives internally at Enterprise Cloud Services and SAP, Leadership team in the LAC region.
- Communication with customers and SAP-internal stakeholders both at working and at C-level
- Strong engagement management, relationship building and de-escalation skills
- Planning, controlling, and monitoring an organizational unit
- Facilitating and leading initiatives/programs which includes effective interaction with senior management.
- Solid know-how on various SAP Technologies; SAP products and Hyperscalers
- Pro-active, problem solving, "can-do" attitude and “customer first” mindset
- Capacity planning and management / Full people management life cycle
- Experience in managing cross-cultural teams or individuals
- Excellent written, verbal communication and presentation skills to effectively communicate and escalate issues
- Execution of Appraisal sessions, conflict management, motivation of an own team
- Proven decision-making framework applied within own area of responsibility
- Ability to work under pressure and constantly add value to customer and within organization
- Capability to continuously acquire new knowledge and latest technologies in an independent, proactive way
- Liase with respective role owners and process owners on role evolution and process improvements
- This is a customer facing role, a traveling of about 15% is expected.

**YOUR PROFILE**
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management with Project Management certification
- 15+ years of experience in customer-facing role; 5+ years in the cloud business
- Previous experience 5+ years in management role
- Successful track record of leading strategic projects and international teams
- For SAP-internal: completion leadership preparation programs like i-Aspire or Prepare to Lead is a plus
- Strong knowledge and hands on experience in SAP Basis/HANA, Project management experience in major activities like OS/DB migrations, upgrades, Datacentre migration etc
- Excellent verbal and written language skills in English

**ABOUT THE TEAM**

Technical Service Manager (TSM) is a critical role from SAP ECS Delivery organization, who acts as a trusted advisor in the safeguarding and optimization of customer ‘s investments into SAP ECS.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 383292 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Emplo

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