Technical Service Manager
hace 5 días
**We help the world run better**
**PROGRAM DESCRIPTION**
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.
As Technical Service Manager, we are looking for an accomplished Senior SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You will analyze customer’s business requirements, problems, and act as a trusted technical advisor for our clients and partners.
**EXPECTATIONS AND TASKS**
Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. TSM will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
- Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues
- Understands the customer business, goals and challenges in order to suggest solutions & services
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Identifies and positions ECS services that deliver value to the customer from ECS portfolio
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define service plan and drive implementation of identified action items across customer landscape
- Deep experience in technical planning, implementation, configuration and integration of SAP solutions
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information
Management.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
- Hyperscalers certification (AWS, Azure, GCP) is a plus
- Analytical, solution-oriented and experience in working with cross-cultural teams or individuals
**LANGUAGE SKILLS**
- English (advanced/fluent written & spoken)
- Spanish (intermediate written & spoken)
**WORK EXPERIENCE**
- Minimum 4 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
- Minimum 2 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
- Hands on experience with working knowledge of Unix/Linux flavors
- Hands on experience with working knowledge of SAP HANA and Sybase databases
- Hyperscaler (Azure, AWS and GCP) knowlodge is a plus
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 359159 | Work Area: Informati
-
Ecs - Technical Service Manager
hace 3 días
Ciudad de México SAP A tiempo completo**What we offer** **PROGRAM DESCRIPTION** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers...
-
Propulsion Technical Manager
hace 1 semana
Ciudad de México ABB A tiempo completo**Propulsion Technical Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Manager
hace 7 días
Ciudad de México NOKIA A tiempo completo**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Technical Delivery Manager BPM Software Bilingüe
hace 2 semanas
Ciudad de México Reclutamiento it A tiempo completoUno de los mayores integradores de soluciones BPM, ITSM y Arquitectura Empresarial, presencial a nível mundial y líderes en el cuadrante mágico de Gartner, por apertura de nuestras oficinas en CDMX, te invitamos a integrarte como Service Delivery Manager Bilingue con enfoque en soluciones de Software para apoyar a los clientes en el mayor aprovechamiento...
-
Strategic IT Project Manager
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob DescriptionWe are seeking a highly skilled Strategic IT Project Manager to join our team at Nuvit Service.Job SummaryThe successful candidate will be responsible for managing the entire project lifecycle, from project definition to implementation. This includes developing project plans, driving project milestones, and establishing effective communication...
-
Technical Support Manager I
hace 4 meses
Ciudad de México, CDMX Avaya A tiempo completo**ABOUT AVAYA**: Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest...
-
Technical Service Engineer
hace 5 días
Ciudad de México HAYS A tiempo completoRenombrada compañía global del sector químico está en búsqueda de su próximo Technical Service Engineer.**Tu nueva compañía** Renombrada compañía global del sector químico está en búsqueda de su próximo Technical Service Engineer para ciudad de México o Monterrey. **Tu nuevo rol** Responsable de la operación de las áreas de servicio al...
-
Service Delivery Manager
hace 4 meses
Ciudad de México, CDMX NSC Global A tiempo completoOverview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am to 5.30pm EST) **START DATE**: IMMEDIATELY **Responsibilities**: This role is responsible for delivery excellence of all support towers, customer relationship management, client...
-
Service Desk Manager
hace 2 semanas
Ciudad Juarez, México Emprego MX A tiempo completo**EMPRESA CONFIDENCIAL** **Solicita**: **Service Desk Manager** **Descripción y Requisitos** - The Service Desk Manager is responsible for leading and overseeing all Service Desk elements to include a matrix staff organization, ticket management, SLA metrics, PC imaging/deployments, Asset tracking and PC hardware/software inventories.- This position...
-
Service Desk Technical Trainer
hace 24 horas
Ciudad de México The Functionary A tiempo completoOverview: **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small...
-
Service Delivery Manager
hace 7 meses
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. - Mexico - Querétaro - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and...
-
Ecs Technical Services Manager
hace 2 semanas
Ciudad de México SAP A tiempo completo**We help the world run better** **PROGRAM DESCRIPTION** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and...
-
Technical Account Manager, Enterprise Support
hace 4 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoBasic qualifications - 2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment -...
-
Service Delivery Executive
hace 7 meses
Ciudad de México NTT DATA A tiempo completo**Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Senior Technical Development Manager
hace 4 semanas
Ciudad de México, Ciudad de México Covestro A tiempo completoAt Covestro, we are curious and courageous individuals who refine chemical material solutions with game-changing products. We empower our colleagues to push boundaries, and together, we make the world a brighter place.We are seeking an exceptional Senior Technical Development Manager to join our team in Mexico. This role will play a crucial part in promoting...
-
Technical Service and Applications Manager Personal
hace 7 meses
Colonia Lomas de Chapultepec, México Lubrizol Corporation A tiempo completoThe Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our...
-
Service Manager
hace 1 semana
Ciudad del Carmen, México Resource Power Group A tiempo completo**Responsibilities and Duties** - Manages and directs the day-to-day scheduling of the field service personnel. - Must have the knowledge and proficiency to offer guidance and direction to the field service personnel regarding technical service questions. - Periodically visits field service jobs to insure the quality of the service. - Manages the day-to-day...
-
Senior Automation Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Automation Engineer to lead our technical team at Nuvit Service. This is an exciting opportunity for a talented professional to join our team and contribute to the development of innovative automation solutions.Job DescriptionThe successful candidate will be responsible for designing,...
-
Technical Support Manager
hace 4 semanas
Ciudad de México Volvo Cars AB A tiempo completo**Let's introduce ourselves**: The Technical Support Lead is a hands-on role that combines leadership and operational responsibilities for providing Level 1 (L1) technical support to the dealership network. This individual will directly address technical issues, oversee case management, and ensure the efficient resolution of inquiries related to vehicle...
-
Technical Director
hace 7 meses
Ciudad de México Backbase A tiempo completo**The Job in Short** As a Technical Director, you oversee your portfolio of projects. You manage both your team results and client expectations. Leading multiple delivery teams, you are on top of new developments and near-future demands, translating your project insights into product vision. Being part of a management team for multiple projects, together...