Account Coordinator

**About Us**

Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

**Position Overview**

We are looking for an **Account Coordinator** to join our amazing team in Guadalajara. As an **Account Coordinator**, you will be responsible for supporting the Client Services team in the day-to-day execution of our client's marketing strategies and projects across the entire client's portfolio. This position partners with Account Managers to manage and ensure continuous delivery of multiple concurrent client program activities of varying scopes. The Account Coordinator handles a variety of critical tasks that enable growth for our clients.

**What awaits you in this role**:

- Support and coordinate client activity and correspondence for account managers; Manage and coordinate workflow of day-to-day duties for assigned client accounts
- Monitor program KPIs and pull insights for client-facing reports and business reviews
- Collaborate with requesters to gather complete information to ensure timely and accurate execution of requests; Partner cross-functionally to ensure on-time delivery of assigned activities
- Proactively communicate the status of ongoing projects to clients and internal stakeholders
- Leverage strong multitasking and organizational skills to ensure our client's campaigns meet the highest standards to deliver maximum impact
- Maintains current awareness of competitive landscape

**What we are looking for**:

- Advanced English Level (C1)
- Applies best practices for client services and customer experience at all times
- Strong communication, interpersonal, and presentation skills
- Strong analytical and problem-solving skills
- Solid time management and prioritization skills
- Adaptable and flexible
- Proficiency in Microsoft Office Suite products (Excel, Word, and PowerPoint)
- A minimum of 2 years experience working in an agency, e-commerce, or digital marketing role preferred

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_

**Our Client's Background**

AVISO DE PRIVACIDAD