Customer Service Rep

hace 6 meses

Ramos Arizpe, México Aptiv plc A tiempo completo

Descripción de puesto

**Position Summary.**

We need a responsible, proactive and goals oriented person, to be able to provide an excellent service to each and every one of our customers, giving them the correct part, at the correct time and quantity.

**Your Role**
- Handling customer requirements information.
- Harmonize customer needs against Aptiv interests.
- Customer Shipments Schedule & follow based on stablished routing instructions.
- Aptiv expedite freight coordination; on best time & cost
- Critical part numbers follow
- Effective care and communication with customer
- Shipping discrepancies on material follow up
- Validate and adjustment on customer requirements variation (increases & decreases)
- On time communication to manufacturing plants

**Your Background**
- Education: Bachelor's Degree in Industrial, Business Administration, Logistics, International Commerce.
- 2+ years’ experience in automotive industry and logistics.
- 90% English (written and verbal)
- Basic knowledge in SAP, Microsoft Office (Preferably, intermediate to expert knowledge in Microsoft Excel).

**Preferred Qualifications**:

- Problem solving skills.
- Ability to work effectively with people at all levels in an organization.
- Ability to lead customer meetings, at all levels, independently.
- Ability to communicate complex ideas effectively in English and Spanish, both verbally and in writing.
- Strong results-orientation and execution characteristics.
- Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently.
- Ability to work under pressure.
- Negotiation skills, to be able to deal with end customer on a daily basis.

**Aptiv Rewards & Advantages**
- Competitive compensation package.
- Learning, professional growth and development in a world recognized international environment.
- Recognition for innovation and excellence.
- Opportunities to give back to the community.
- Meaningful work that makes a difference in the world

**Some see differences. We see perspectives that make us stronger.**

Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.

**Some See Technology. We See a Way to Make Connections.**

At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 44 countries, and united by one mission. Join the movement and together, let’s change tomorrow.

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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