Customer Service Representative-mx

hace 6 meses


Ramos Arizpe, México Motus Integrated Technologies A tiempo completo

**Position Title: Customer Service Representative**

**Reports to: Materials Manager**

**Work Location: Ramos Arizpe, Coahuila, Mexico**

As a **Customer Service Representative**, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction 100% of deliveries and forecasting sales.

**RESPONSIBILITIES**:
***

**Client Interaction**:

- Respond promptly and professionally to client inquiries, providing accurate and timely information.
- Assist clients with product or service-related questions, issues, and requests.
- Build and maintain strong client relationships through effective communication and problem-solving.

**Issue Resolution**:

- Investigate and resolve client complaints or issues in a timely and efficient manner.
- Collaborate with internal teams to address complex client concerns and ensure resolution.
- Escalate issues to appropriate departments when necessary and follow up to ensure resolution.

**Product/Service Knowledge**:

- Develop a deep understanding of our products or services to effectively assist clients.
- Stay informed about product updates, changes, and new features.
- Provide guidance and recommendations to clients on product/service usage.
- Production requirement planning management in ERP System.

**Documentation and Reporting**:

- Maintain accurate and detailed records of client interactions, issues, and resolutions.
- Inventory control Knowledge
- Generate reports on client service activities and feedback for management review.
- Identify trends or recurring issues and recommend improvements to enhance client satisfaction.

**Quality Assurance**:

- Adhere to established service standards and protocols.
- Participate in quality assurance processes to ensure consistency and excellence in service delivery.

**REQUIREMENTS**:

- Bachelor’s degree or equivalent.
- **Proven experience in customer service or a related field. **(he**adliners and overhead systems, door and console armrests, instrument panel trim components, and fiber solutions)**:

- **Knowledge of the automotive interior products industry.**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations with professionalism and empathy.
- Proficiency in using customer service software and tools.



  • Ramos Arizpe, Coahuila de Zaragoza, México Aptiv Plc A tiempo completo

    Job DescriptionWe are seeking a highly motivated and goal-oriented Customer Service Representative to join our team at Aptiv Plc. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring timely delivery of parts and resolving any issues that may arise.The ideal candidate will...


  • Ramos Arizpe, Coahuila de Zaragoza, México Acero Prime A tiempo completo

    Company OverviewAcero Prime is a leading manufacturer of metal processing and logistics solutions for various industries, including automotive, home appliance, lighting, HVAC, machinery, and heavy-duty equipment. Our company is committed to delivering exceptional quality and service to our clients.Job DescriptionWe are seeking a skilled Customer Service...


  • Ramos Arizpe, México Magna International Inc. A tiempo completo

    **Número de Empleo**:67281 **Grupo**: Magna Powertrain **División**: Magna Powertrain SA de CV **Tipo de trabajo**: Permanente/regular **Localidad**: RAMOS ARIZPE **Descripción del grupo** Movilidad avanzada. Creando tecnología automotriz que sea más inteligente, más limpia y segura, y al mismo tiempo divertida de conducir. Y haciéndolo para todos....


  • Ramos Arizpe, México RHI Magnesita A tiempo completo

    **Customer Sales Representative Professional Jr. **About the job** RHI Magnesita is seeking a dynamic Customer Sales Representative Professional located in Ramos Arizpe, Coahuila, MX! The CSR Professional will be developing, managing, and delivering support services to the organization's sales force including creation and confirmation of orders in the...


  • Ramos Arizpe, México Magna International Inc. A tiempo completo

    **Número de Empleo**: 65275 **Grupo**: Magna Powertrain **División**: Magna Powertrain SA de CV **Tipo de trabajo**: Permanente/regular **Localidad**: RAMOS ARIZPE **Estilo de trabajo**: **Nosotros**: Vemos un futuro donde todos pueden vivir y moverse sin limitaciones. Es por eso que estamos desarrollando tecnologías, sistemas y conceptos que hacen a los...


  • Ramos Arizpe, México WORKFORCE SLW A tiempo completo

    **CUSTOMER SERVICE** **Requisitos** - Carrera terminada - Ingles avanzado INDISPENSABLE - Excelente presentación - Haber trabajado en centros de servicio de rollos de acero como: Nova Tube, Acero Prime, CoilPlus, etc. **Experiência y conocimientos** - Excelente comunicación oral y escrita en el idioma INGLES - Experiência en empleos similares minino 3...


  • Ramos Arizpe, México Magna A tiempo completo

    Número de Empleo: 67281 Grupo: Magna Powertrain División: Magna Powertrain SA de CV Tipo de trabajo: Permanente/regular Localidad: RAMOS ARIZPE Descripción del grupo Movilidad avanzada. Creando tecnología automotriz que sea más inteligente, más limpia y segura, y al mismo tiempo divertida de conducir. Y haciéndolo para todos. Eso es lo que nos...


  • Ramos Arizpe, México Aptiv plc A tiempo completo

    **Position Summary.** We need a responsible, proactive and goals oriented person, to be able to provide an excellent service to each and every one of our customers, giving them the correct part, at the correct time and quantity. **Your Role** Handling customer requirements information. Harmonize customer needs against Aptiv interests. Customer Shipments...


  • Ramos Arizpe, México MAHLE A tiempo completo

    In 2021, MAHLE with its more than 71,000 employees, generated sales of around EUR 11 billion and with its 160 locations, including 12 large research and development centers, is represented in more than 30 countries. Come join our team at MAHLE! #StrongerTogether Customer Service Coordinator Located in Ramos Arizpe, Mexico **ESSENTIAL DUTIES AND...


  • Ramos Arizpe, México RHI Magnesita A tiempo completo

    **Customer Sales Representative** **About the job** RHI Magnesita is seeking a dynamic Customer Sales Representative Senior located in Ramos Arizpe, Coah! The CSR Senior will be responsible for developing, managing, and providing support services to the sales force and internal support of the organization, including creating and confirming orders in the...


  • Ramos Arizpe, Coahuila de Zaragoza, México Motus Integrated Technologies A tiempo completo

    About This RoleWe are seeking a highly skilled Customer Service Professional to join our team at Motus Integrated Technologies. As the primary point of contact for our clients, you will be responsible for providing exceptional service and support.


  • Ramos Arizpe, México Uni-Trade A tiempo completo

    Empresa de logística Unitrade BUSCA **CUSTOMER SERVICE** **OFRECEN**: Sueldo de $14,000 a $16,000 BRUTOS dependiendo experiência Horario administrativo Prestaciones de ley 10% bono puntualidad 15% vales fondo 5% Aguinaldo 15 días Prima vacacional del 50% Utilidades **Requisitos**: Ingeniería industrial o a fin Experiência mínima de un año...

  • Customer Service

    hace 6 meses


    Ramos Arizpe, México TECMA A tiempo completo

    Educación mínima: Universitario con título. - 3-5 Años de experiência en puestos similar. - Experiência manufactura estampados. - Experiência planeación de producción - Experiência en embarques. - Control de inventarios. - Habilidades de comunicación efectiva. - Conocimiento avanzado de inglés comprobable. - Responsabilidades del puesto - Atender...


  • Ramos Arizpe, México Electrical Components International A tiempo completo

    The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas: - Maintenance and understanding of customer demands - Managing customer shipments - Managing communication around areas that impact demand and/or shipments **Your Responsibilities**: - Daily maintenance...

  • Customer Service

    hace 7 meses


    Ramos Arizpe, México Electro Componentes de México S.A. de C.V. A tiempo completo

    The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas: - Maintenance and understanding of customer demands - Managing customer shipments - Managing communication around areas that impact demand and/or shipments **Your Responsibilities**: - Daily maintenance...

  • Customer Service

    hace 3 meses


    Ramos Arizpe, México Acero Prime A tiempo completo

    Acero Prime plant at Ramos Arizpe, integrate solutions in metal processing and logistics for the most demanding manufacturing sectors, such as: automotive, home appliance, lighting, HVAC, machinery and heavy duty equipment industries, among others. Join us as a Customer Service. **Job Summary** Main liaison between the client and the internal processes of...


  • Ramos Arizpe, Coahuila de Zaragoza, México Motus - Mexico A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Professional to join our team at Motus Mexico. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and efficient manner, and maintaining accurate records of client interactions.About the RoleThe Customer Service Professional...


  • Ramos Arizpe, Coahuila de Zaragoza, México Gracemark A tiempo completo

    Full-time PositionWe are looking for a highly skilled Bilingual Customer Service and Logistics Specialist to join our team at Gracemark. The ideal candidate will have 2-3 years of experience in customer service and logistics, with a strong background in supply chain processes.About the RoleThis is a fantastic opportunity for someone who is passionate about...

  • Customer Service

    hace 6 meses


    Ramos Arizpe, México SPECTAL A tiempo completo

    **KEY RESPONSIBILITIES** - Follow-up on client approvals and filling out the corresponding formats (Internal and client) - Monitoring delivery and demand according to customer portals. - Review customer demand on a weekly basis. - Make Sales Orders for shipments. - Demand analysis. - Update the prices in JDE-FG - Management of customer portals (VW Group...


  • Ramos Arizpe, México MAHLE A tiempo completo

    In 2023, the technology group with its approximately 72,500 employes, generated sales of just under EUR 13 billion and with its 148 production locations and 11 major research and development centers, is represented in 29 countries. Join our MAHLE team! #StrongerTogether **our Role & Responsibilities**: - Knowledge of Q1 / MSA for Ford. - Customer service...