Technical Support Engineer Tier I

hace 4 semanas


Ciudad de mexico Heinsohn Business Technology A tiempo completo
Role Description
Tasks
• Support end-users with efficient resolutions in english
• Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user
offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc, configuring
user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Technical Proficiencies Required
• Bacherlor's degree
• English level C1
• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Network: wireless connectivity issues
• Cloud: Basic understanding of Google G-Suite, Microsoft 365, Slack, Zoom

Soft Skills Required
• Superior customer service skills
• Positive attitude
• Team player
• Exceptional verbal communication, and technical writing skills

Here's what's in it for you:

100% remote work
USD payment as contractor
Growth opportunities
A multicultural environment

Join Heinsohn Business Technology as a Technical Support Engineer and be part of a dynamic team creating innovative solutions for leading companies across Latin America.

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