Credit Analyst
hace 1 semana
Overview:
Qualifications:
**Education**:
- High school diploma or equivalent required
- College degree preferred
**Experience**:
- High/proficient written and verbal communication skills in English
- Highly organized, detail-oriented, and great follow-up and follow-through skills
- Solution oriented with a sense of urgency
- Strong computer skills
- Intermediate knowledge in Excel
- Ability to thrive in a face-paced environment with quickly changing business needs
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
- Strong confidentiality standards
- Customer service-related experience is an advantage
- B2B Collections experience is highly preferred
- SalesForce experience is an advantage
- Experience in Shared Service Center environment is an advantage
- Ability to work effectively in a multi-national, matrix organization
**Please submit your resume in English.**
**Responsibilities**:
**Role Purpose**:
**Must be fully bilingual in English & Spanish.**
**Responsibilities**:
- Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
- Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
- Reports any significant past due in the AR and/or any situation that could have an impact on collections.
- Provide constant update of account status.
- Resolve SalesForce queue and general inbox customer inquiries
- Notate all actions in the accounting system
- Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
- Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
- Explain standard accounts receivable related policies and procedures to internal and external stakeholders
- Access, understand, and utilize detailed and summary level collection reports
- Perform other duties as assigned or required in a positive manner
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