Operations Engineering

hace 3 meses

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisationsin the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realisetheir ambitions.

**Role**

**Leadership & Teamwork**
- Seek technical and professional information and processes regarding area of responsibility to enhance department knowledge base.
- Provide technical leadership to Junior staff members when required, via mentoring and coaching frameworks
- Promote an environment that supports diversity and reflects the HSBC brand
- Advise business staff or unit of technology uses to improve efficiency and effectiveness. Provide technical analysis and solutions to business issues, provides consultation, researches and implements technical alternatives, and maintains awareness of business technology strategies and the technical infrastructure to meet business requirements.

**Operational Effectiveness & Control**
- Ensure industry best practice global production support for all systems is achieved.
- Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.
- Participate in Major Incident Reviews and Service Improvement Programs as required.
- Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.
- For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.
Requirements

**Qualifications**
- Proven experience in the computer science or related field with a minimum of 5 years desired progressive practise.
- Linux server administration with exposure to shell scripting (Bash/Korn/Ash)
- Windows server administration with exposure to Powershell scripting
- Oracle SQL Database 11g and above
- Python scripting
- IBM MQ
- Sybase SQL Database 15 and above
- Microsoft SQL Server 2012 and above
- Java, J2EE
- Scheduling tools such as Control M
- Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring tools)
- Agile Tool Sets - Continuous Integration/Delivery
- Proficient in IT service recovery and quality management disciplines
- ITIL Certification will be considered a plus;

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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