Full Stack Engineering
hace 3 semanas
-Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Full Stack Manager**
***
The Full Stack Management - Incident job is responsible for leading the process of recovering Technology delivered services from a disrupted state as quickly as possible. The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication and escalation.
**Principal responsibilities**
- Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
- Able to Handle the team and technically guide the team
- Independently able to coordinate with Vendor and Business and provide remediation actions
- To provide workarounds/resolutions with Active participation in crisis calls
- Handle Audit requirements and ITSO related activities like Vendor management, Capacity management, Infrastructure management
- Prepare and maintain project related documentation
- Working in a 24x7 global operation team during Mexico shift.
- Being part of a world class team with Site Reliability Engineering (SRE) principles.
Requirements
- Systematic problem-solving approach.
- Work Experience of 8 years with at least 4 years proof in L0/L1 production support
- Strong verbal English communication.
- Work during Americas shift on a follow of the sun (FTS) model, weekends (ROTA - based) and occasionally to be on after office hour on-call for supporting high and critical incidents.
- Good understanding of Unix command line and Shell scripting (ksh, sh, awk etc).
- Knowledge on SQL and Stored Procedures, preferentially in Oracle database PLSQL
- Good troubleshooting/debugging C++ and Java code, SQL and Stored Procedures.
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD
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