Quality Analyst

hace 7 meses


City, México TikTok A tiempo completo

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust and Safety

About the team
Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

**Responsibilities**:

- Perform daily sampling tasks for audit purposes;
- Do thorough data analysis, report creation, feedback problems & handle necessary escalation and weekly feedback on moderation quality;
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
- Cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard;
- Participate in the development of quality inspection standards and continuously optimize the process and system platform;
- Participate in occasional training sessions for our partners;
- Hold calibration sessions to our BPO partners.

**Qualifications**:
Minimum Qualifications
- Experience in a BPO, call center or customer service environment
- Advanced English

Preferred Qualifications
- Previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment
- Attention to detail and you are comfortable using data analysis to identify trends

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Hybrid


  • Quality Analyst

    hace 6 meses


    City, México Ibridge Techsoft LLC A tiempo completo

    Job Title: QA EngineerLocation: Remote, USAExperience Required: 6 yearsResponsibilities: - Develop and execute automated test scripts using Karate framework for API testing. - Collaborate with development teams to ensure software quality. - Identify and track software defects to resolution. - Maintain automated testing infrastructure and frameworks. -...


  • Mexico City Nuvit Service A tiempo completo

    IAM Quality Assurance Analyst Develops test plans and test cases. Performs manual tests for software functionality, installation, and usability. Defines and tracks quality assurance metrics such as defect densities and open defect counts. Manages bugs and error tracking. Documents and presents test results to management. Coordinates and prioritizes testing...


  • Mexico City TK Recruitment A tiempo completo

    Call Quality Analyst  for Collection Team (Outsourced Call Center) For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst  with experience in outsourced call center environments. The Role: Call Quality Analyst  in a Debt Reminding department will be directly reporter to...

  • Tiktok Shop

    hace 6 meses


    City, México TikTok A tiempo completo

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....


  • City, México Element Fleet Management A tiempo completo

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The Quality...


  • Mexico City TK Recruitment A tiempo completo

    Call Quality Analyst  for Collection Team (Outsourced Call Center) For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst  with experience in outsourced call center environments. The Role: Call Quality Analyst  in a Debt Reminding department will be directly reporter to...

  • Process Analyst

    hace 6 meses


    City, México Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...


  • City, México TikTok A tiempo completo

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. About Us About the team Our Operations...


  • City, México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • City, México TikTok A tiempo completo

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Mexico City Upwork A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Business Analyst to join our team working with a large enterprise client, responsible for bridging the gap between technical capabilities and business needs. This role covers a range of responsibilities, including data analysis, dashboard creation, testing, and Salesforce administration.Key...


  • Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Alcon is seeking a detail-oriented and motivated Engineering Change Analyst (SAP) to join our Quality Assurance (QA) team within Alcon Global Services. As an Engineering Change Analyst specializing in QA documentation, you will be a key player in ensuring our quality standards are met through the careful preparation, review, and issuance of essential...


  • Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Alcon is seeking a detail-oriented and motivated Engineering Change Analyst to join our Quality Assurance (QA) team within Alcon Global Services. As an Engineering Change Analyst specializing in QA documentation, you will be a key player in ensuring our quality standards are met through the careful preparation, review, and issuance of essential...


  • City, México TikTok A tiempo completo

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. **Why Join Us**: Creation is the core of TikTok's purpose. Our platform is built to help imagination...

  • Process analyst

    hace 7 meses


    Mexico City Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...


  • City, México Solera A tiempo completo

    BI Analyst Job Summary: Key Responsibilities: - Data Analysis: Collect, analyze, and interpret large datasets to provide actionable insights and recommendations to stakeholders. - AI & ML Integration: Leverage AI and ML generative models to enhance data analysis and build predictive analytics capabilities. Experience with prompting language and...

  • Data Analyst

    hace 2 meses


    City, México lalamove A tiempo completo

    Descripción At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for...

  • Control Tower Pre-Analyst

    hace 3 semanas


    Mexico City Stellantis A tiempo completo

    Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here's a breakdown of the key responsibilities and tasks associated with this position: 1. Voice of the Customer (VOC): - Utilizing various sources...

  • Data Analyst

    hace 6 meses


    Mexico City Virtualent A tiempo completo

    Data AnalystVirtualentAbout Us:We’re a leading IT Staffing company, and we are looking for a passionate Data Analyst who loves turning data into valuable insights. If you enjoy working with numbers,  discovering hidden patterns, and helping make data-driven decisions, we want to meet you!Responsibilities:• Collect, organize, and analyze large volumes...

  • Control Tower Pre-Analyst

    hace 4 semanas


    Mexico City Stellantis A tiempo completo

    Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here's a breakdown of the key responsibilities and tasks associated with this position: 1. Voice of the Customer (VOC): - Utilizing various sources...