Fraud Prevention Senior Analyst
hace 3 semanas
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
Antifraud team is in charge of risk management and fraud prevention. The Anti-fraud specialist will be responsible for designing and rolling out a great experience to users impacted by AF processes and for creating/changing processes to mitigate the fraud risk in ride-healing. A data-driven approach is required in order to guarantee processes are measured and optimized over time. The team is global, so it will require great project management skills and efficient/effective communication through different teams, cultures and organization levels.
Role Responsibilities:
- Deliver the best experience to internal/external users impacted by anti-fraud strategies;
- Work with multi-functional teams in order to create processes that make DiDi Rides a security platform for all users
- Identify fraud behavior and give feedback to data and strategy team to improve the antifraud rules
- Support operation teams to grow the business with a controlled risk
- Diagnose root causes and suggest creative solutions;
- Measure efficiency and effectiveness of delivered projects and communicate results;
- Define KPIs to ensure that the fraud impact in the company is under expected rates
Role Qualifications:
- 3+ years of experience with technology, anti-fraud and/or risk management. Experience in a ride mobility app, delivery app, fintech and/or ecommerce will be a plus.
- Critical Thinking: based on facts and data, skillfully analyze problems and generate a structured approach
- Strong analytical and critical thinking skills; intermediate MS Excel and SQL knowledge
- Solid communication skills, both oral and written, as well as stakeholder mng skills;
- Ability to learn, empathy for the client and colleagues
- Advanced/fluent English and Spanish
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
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