Customer Service Manager

hace 2 semanas


El Salto, México Emerson A tiempo completo

**Requisitos**:

- Licenciatura en Ingeniería o Administración o experiência previa en un rol similar
- Excelentes habilidades escritas, verbales y matemáticas.
- Competente en Microsoft Word, Excel y PowerPoint
- Conocimiento en ERP y CRM altamente deseable
- Cualificación técnica en un campo mecánico altamente deseable.
- Capacidad para trabajar sin supervisión y como parte de un equipo.
- Experiência trabajo en compañías globales y equipo de trabajo remoto.
- Trabajo autodirigido.
- Familiaridad con metodología Lean

**Responsabilidades**:

- Informa estatus de los pedidos al cliente
- Solicita a planeación mejoras en la fecha de entrega.
- Libera instrucciones de embarque.
- Da seguimiento a proyectos especiales.
- Monitorear el seguimiento a métricos (Gemba).
- Desarrollar e Implementar mejora continua en colaboración con otros procesos.
- Asegura que el equipo tenga entrenamiento necesario indispensable.
- Desarrolla competencias del equipo.
- Trabaja en colaboración con los centros de distribución para seguimiento de entregas (Backlog).
- Elabora métricos mensuales.
- Realiza cambio de fecha promesa y requerida.
- Generación de RGA y nota de crédito



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