Customer Success Representative
hace 2 meses
**Your Job**
As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
**Our Team**
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we'd like to talk with you
**What you will do**
Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.
**Who you are
- Bilingual (Spanish/English)
- Bachelor's Degree
- Minimum 3 years of customer facing job-related experience.
- Experience with Microsoft Office Suite
- Effective communication skills that demonstrate the ability to express ideas clearly. The ability to organize data and analyze the information to tell a story.
- Organizational, time management and interpersonal skills
**What will put you ahead**
- SAP Knowledge
- Salesforce Knowledge
- Customer-facing experience handling inquiries in a manufacturing or logistics environment
- Excel skills
College degree
**Who We Are**
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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