Complaints Analyst Technician Senior

hace 5 meses

Ciudad Juarez, México Johnson & Johnson A tiempo completo

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

**We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN SENIOR to be in Juarez, plant Salvarcar.**

**JOB SUMMARY**
Principal responsible of product analysis according to Customer Quality Process.

**DUTIES & RESPONSIBILITIES**
Under general direction and in accordance with federal, state and local laws/regulations and the Johnson & Johnson Corporate procedures and guidelines, this position:
Responsible of customer complaint root cause investigation.
Understand basic principles, theories, concepts and techniques related to customer complaints.
Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
Responsible of ensuring staff and company’s compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
Product analysis of other departments, if needed.
Responsible for tracking, receiving and shipping of the products
- Responsible for communicating business related issues or opportunities to next management level
- For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
- Performs other duties assigned as needed

**Level of Responsibility **
Same responsibilities as Complaints Analyst Technician II, plus:
Identify areas of opportunity for improvement of failure analysis process.
Equipment validation and knowledge of test equipment for failure analysis.

**Qualifications**:
**EXPERIENCE AND EDUCATION **
Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
Ability to influence and work with multifunctional teams within the organization.
Experience in change and management of new processes.
Solid organizational skills oriented to details and multiple activities.
Experience in medical field, preferably.
Knowledge in quality principles, procedures and practices: EXPERIENCE AND EDUCATION*
Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
Ability to influence and work with multifunctional teams within the organization.
Experience in change and management of new processes.
Solid organizational skills oriented to details and multiple activities.
Experience in medical field, preferably.
Knowledge in quality principles, procedures and practices: EXPERIENCE AND EDUCATION*
Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
Ability to influence and work with multifunctional teams within the organization.
Experience in change and management of new processes.
Solid organizational skills oriented to details and multiple activities.
Experience in medical field, preferably.
Knowledge in quality principles, procedures and practices

**Education**
Engineering related studies (preferably)
Any certification on ASQ (ideally)
English preferably 50%-75%

**Work Experience**
4 - 6 years (any area) or bachelor unfinished/completed

**REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS **
Excellent problem solving and decision-making abilities.
Microsoft Office handling.
Communication skills that allows effectively working at different levels and teams.
Product, equipment and process validation knowledge.
Medical device work experience or pharmaceutical field preferably

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