Complaints Analyst Technician Ii

hace 3 días


Ciudad Juarez, México Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.
Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, **YOU **are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions. We are in this for life. We are changing the trajectory of human health, **YOU CAN TOO.**

**We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN II to be in Juarez.**

**Purpose**:Principal responsible of product analysis according to Customer Quality Process.

**You will be responsible for**: Under general direction and in accordance with federal, state and local laws/regulations and the Johnson & Johnson Corporate procedures and guidelines, this position:

- Responsible of customer complaint root cause investigation.
- Understand basic principles, theories, concepts and techniques related to customer complaints.
- Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
- Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
- Responsible of ensuring staff and company’s compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
- Product analysis of other departments, if needed.
- Responsible for tracking, receiving and shipping of the products.
- Responsible for communicating business related issues or opportunities to next management level.
- For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable o Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
- Performs other duties assigned as needed.

**Calificaciones** Qualifications and requirements**:

- Responsible of preventive maintenance and calibration schedule of failure analysis equipment.
- Managing of laboratory inventory.
- Coordinate scrap activities for customs department compliance.
- Responsible for communicating business related issues or opportunities to next management level.
- Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
- Ability to influence and work with multifunctional teams within the organization.
- Experience in change and management of new processes.
- Solid organizational skills oriented to details and multiple activities.
- Experience in medical field, preferably.
- Knowledge in quality principles, procedures and practices.
- High School graduate / technical graduate, or equivalent. Ideally 25- 50% of college/ bachelor’s degree and related work experience.
- English preferably 25%-50%
- 2 - 4 years (any area)

**Ubicación principal**
México-Chihuahua-Ciudad Juárez
- **Organización**
Cordis de Mexico S.A. de C.V. (8286)

**Área**
Calidad

**Requisition ID**
2206065370W



  • Ciudad Juarez, México Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Complaints Analyst I

    hace 7 meses


    Ciudad Juarez, México Johnson & Johnson SA de CV A tiempo completo

    **COMPLAINTS ANALYST I - (TEMPORAL 18 MESES)** **-** **2406165369W** **Descripción** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting...

  • Complaints Analyst I

    hace 5 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    **We are searching for the best talent for Complaints Analyst I to be in Juarez.** **Purpose**: **You will be responsible for**: Under general supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: Activities related Complaint Handling: -...

  • Complaints Analyst I

    hace 7 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    **"Johnson & Johnson companies are equal opportunity employers"** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more...

  • Complaints Analyst I

    hace 7 meses


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...


  • Ciudad Juárez, Chih., México Johnson & Johnson A tiempo completo

    DE&I Statement For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve...


  • Ciudad Juarez, México Johnson & Johnson SA de CV A tiempo completo

    **BUSINESS EXCELLENCE TECHNICIAN II (TEMPORAL 12 MESES)** **-** **2306126623W** **Descripción** En **Johnson & Johnson**, la compañía de cuidado de la salud más grande del mundo, nos unimos con un propósito: transformar la historia de la salud en la humanidad. La diversidad y la inclusión son esenciales para continuar construyendo nuestra historia...

  • Complaints Analyst I

    hace 7 meses


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Complaints Analyst I

    hace 2 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    **We are searching for the best talent for Complaints Analyst I to be in Juarez.** **Purpose**: **You will be responsible for**: Under general supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: Activities related Complaint Handling: -...

  • Complaints Analyst I

    hace 3 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Complaints Analyst I

    hace 2 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Complaints Analyst I

    hace 7 meses


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Complaints Analyst I

    hace 7 meses


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Complaints Analyst I

    hace 7 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    **"Johnson & Johnson companies are equal opportunity employers"** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more...


  • Ciudad Juarez, México Johnson & Johnson A tiempo completo

    Quality Engineering Technician II At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion...


  • Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At **Johnson & Johnson **, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than...


  • Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At **Johnson & Johnson **, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than...


  • Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At **Johnson & Johnson **, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than...

  • Analyst II

    hace 2 meses


    Ciudad López Mateos, México Sonoco A tiempo completo

    Analyst II - Procurement Operations

  • Complaints Analyst I

    hace 4 meses


    Ciudad Juárez, Chih., México Johnson & Johnson A tiempo completo

    DE&I Statement For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve...