D365 Support

hace 1 semana

Desde casa, México Sonata Software A tiempo completo

**Job Title** : Microsoft Dynamics Product Support Engineer

**Location**:Remote within Mexico

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

**Key Responsibilities**:

- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.

**Required/Minimum Skills/Qualifications**:

- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.

**Experience & Expertise in one of these areas is Mandatory**
- **MS Dynamics 365 - F&O - Technical Engineer/Consultant**
- Good knowledge in Dynamics 365 F&O Functionality Overview
- Good knowledge in Azure cloud services, LCS and SQL Queries
- Good Development Skills (X++,.NET)  
- Strong experience in Customization and Configuration
- Strong knowledge Data Migration and Power Platform Integration
- Good experience with Security and Role-based Access Control
- **MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant**
- Hands on experience with Finance Modules & Configuration and Customization
- Strong knowledge in Localizations, Compliance and Regulatory Standards
- Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable
- Good Knowledge in Budgeting, Forecasting & Fixed Asset Management
- **MS Dynamics 365 - SCM Functional Engineer/Consultant**
- Strong knowledge in Supply Chain Business Processes
- Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
- Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
- Good in SQL Queries
- **MS Dynamics 365 - Retail/Commerce Functional Engineer/Consultant**
- Hands-on experience in POS Configuration and Customization
- Excellent knowledge in in below Functional/business areas
- Retail Channel Integration
- Omnichannel Customer Experience
- Commerce Data Modeling, Order Fulfilment and Processing
- Inventory Management, Payment Processing and Integration
- Good in SQL Queries
- **MS Dynamics 365 - CE - Technical Engineer/Consultant**
- Hands-on experience with Dynamics CRM entities, MS Dynamics administration, workflows, configuration (including UI / form development/web + unified client interface), security, reporting / dashboards, migration, custom development (including Unified Service Desk), Omnichannel, web resources, data integrations, and CRM solution file management.
- Good in SQL Queries
- **MS Dynamics 365 - CE - Functional Engineer/Consultant**
- Strong experience of Business process in Sales, Marketing, Customer Service, Field Service and Project Operations
- Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration
- Azure infra, Windows Admin knowledge will be a Plus
- Good in SQL Queries
- **MS Dynamics Power Platform Consultant/Engineer**
- PPAC, Licensing, Canvas Apps and Model Driven Apps, AI builder
- Data Flows, DLP policies, Solutions, Gateways, Custom connectors
- Power Automate Desktop (PAD), Power Virtual Agents (PVA)
- Good in SQL Queries

**Salary**: $50,000.00 - $55,000.00 per month

Work Location: Remote

Expected Start Date: 15/04/2024

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