Customer Service Representative
hace 2 semanas
About the job
MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: Americas, EMEA, Asia
We are looking for Customer Service Representative (CSR), based in Guadalajara, Mexico. The MCC CSR interact with customers to handle inquiries, customer order management, shipping and logístical management, and provide information about an organization’s products and services.
**Job Description**:
- Develop and maintain a professional and positive working relationship with key customer contacts.
- Establish and maintain regular dialogue with key internal and external stakeholders with regards to business fulfilment, logistics and finance
- Coordinate outbound shipping to customers; Maintain customers shipping instruction.
- Invoicing and auditing transaction
- Responsible for working with Account Manager to establish, maintain, and improve the business relationship between the customer and MCC
- Accounts may also have assigned to distribution partners in which case CSR is main point of contact for operational matters/issues.
- Central point of contact for internal customer needs such as document requests, internal sales reports, finance reports
- Load new orders and order changes to meet customers’ requirements. Be the customer/factory liaison
- dealing with progress enquiries.
- Understands and supports established sales policies and procedures to provide proper and effective treatment to customers.
- Overview EDI transactions and check that order entries and change orders are successfully supported.
- Run, review, and distribute periodic reports as requested.
- Validate that all delivery notes invoiced are reported in the system and have been reviewed.
- Maintain open backlog to avoid customers supply issues.
- Forecast VMI to assure that customer inventory remains supplied.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficient in the use of Microsoft Office programs specifically Excel, Word and PowerPoint.
- Excellent verbal and written English communication skills.
- Excellent organization skills.
- Must be service oriented.
- Ability and willingness to work in a dynamic international environment, to interact and communicate with different cultures.
- Ability to work pro-actively, anticipating and resolving customer issues.
- Detailed oriented and precise.
- Sound business sense and ability to judge when to escalate by formulating a business case for Business Unit or Sales Rep evaluation.
- Knowledge of SAP HANA ERP system for customer order management.
- Experience in Supply Chain and Customer Service role would be advantageous.
- Experience in working within the Semiconductor industry would be advantageous.
- Knowledge of Model N price quote system would be advantageous.
Job Location: Guadalajara, Mexico (onsite)
-
Customer Service Representative L
hace 5 días
Guadalajara, Jalisco, México Plexus A tiempo completoCustomer Service Representative (Portuguese) Helpware Hoy Customer Service Representative (Portuguese) Guadalajara, Jalisco Helpware Hoy **What the role is about**: **Who is our client?** The world's most personal music streaming service, with 53 million tracks and a global presence in over 180 countries. **Responsibilities**: - Ide... Overnight Customer...
-
Bilingual Customer Service Representative
hace 5 días
Guadalajara, México Press-One Customer Care International A tiempo completo**Bi-Lingual Customer Service Representative - Work from Home** **Press-One Customer Care** International provides companies and organizations with high-quality call center and customer communication services. Most recently Press-One was awarded theSTEVIE® AWARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative PRESENCIAL** Horarios: Dia y tarde Ubicacion: Tlaquepaque, Jalisco **Ofrecemos** $17,000 brutos Imss 100% Seguro de vida Seguro de gastos médicos mayores seguro dental y visual Vales de despensa $1,000 mensual 30 días de aguinaldo 2 días de vacaciones adicionales a la ley por año Presencial **Requisitos** Experiência...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative bilingüe** Empresa distribuidora de componentes electrónico Funciones: brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets Disponibilidad de horario Dirección: Anillo Periférico, Por la ITESO **Ofrecemos** $14,500 mensuales Prestaciones superiores a la ley. Gastos médicos...
-
Customer Service Representative
hace 5 días
Guadalajara, Jalisco, México Support Zebra A tiempo completoWe're hiringCUSTOMER SERVICE REPRESENTATIVE Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have: Minimum of 3 months work experience as a...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Helpware A tiempo completo**About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Support Zebra A tiempo completoWe're hiring! **CUSTOMER SERVICE REPRESENTATIVE** - Food & Beverage Industry Account_ The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication. Must have: - Minimum of 3 months work...
-
Csr Customer Service Representative
hace 1 mes
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE **Requisitos** - Experiência en customer service - Inglés Avanzado - Preparatoria terminada - Disponibilidad de rotar turnos **Ofrecemos** $14,500 nominales Seguro de vida Seguro de gastos médicos mayores familiar Seguro dental y visual Vales de despensa Aguinaldo **Salary**: $14,500.00 per month Application...
-
Customer Service Representative
hace 1 semana
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...
-
Customer Service Representative
hace 5 días
Guadalajara, Jalisco, México Mccsemi A tiempo completoCustomer Service Representative - GDL, MexicoAugust 07, 2023Customer Service Representative - GDL, Mexico About the job MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: Americas, EMEA, Asia We are looking for Customer Service...
-
Customer Service Representative
hace 4 días
Guadalajara, México Wipro A tiempo completo**Bilingual customer service representative** **$15000 - $17000 Mensual** - **Education**: High School / GED - **Experience**: 0- 6 months minimun, in Customer Service - **Skills Required**: Good communication skills, good analytical skills, typing speed of min 30 wpm with 90% accuracy - **Roles & Responsibilities**: Ensure accurate resolution of...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Wexpand A tiempo completo**Job Title: Customer Service Representative** As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience. **Your responsibilities will include**: - **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction. -...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Csr Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE **Requisitos** - Experiência en customer service - Inglés Avanzado - Preparatoria terminada - Disponibilidad de rotar turnos **Ofrecemos** $17,000 nominales Seguro de vida Seguro de gastos médicos mayores familiar Seguro dental y visual Vales de despensa Aguinaldo 2 días de vacaciones adicionales a la ley por...
-
Customer Service Representative
hace 1 semana
Guadalajara, México Plexus Worldwide A tiempo completo**We're hiring a Customer Service Representative in Mexico!**: **About this position** The Customer Service Representative, Mexico is responsible for handling inbound inquiries from Ambassadors, customers and potential customers for Mexico. The representative is expected to answer questions and resolve any issues presented by the Ambassador or customer in a...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México Flex LTD A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Customer Service Representative
hace 1 semana
Guadalajara, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service Representative
hace 5 días
Guadalajara, Jalisco, México Helpware A tiempo completoAbout Us:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...