Guest Experience Agent

hace 3 semanas


Ciudad de México CDMX KUKUN A tiempo completo

Hola

KUKUN busca a su próximo Guest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo.

Actividades:

- Ser el primer contacto con los huéspedes, vía telefónica, correo o chat.
- Ofrecer un servicio eficiente y oportuno manteniendo estándares de calidad en todo momento.
- Ser responsable del proceso de reservaciones desde inicio a fin, incluyendo dar seguimiento cuando sea necesario.
- Atender y resolver cualquier asunto que los huéspedes puedan llegar a tener.
- Gestionar el proceso de reservaciones de inicio a fin.
- Coordinarse efectivamente con el equipo de operaciones para administrar entradas y salidas de huéspedes, temas de mantenimiento, limpieza y peticiones especiales.
- Proveer servicios de consejería cuando sea oportuno, ayudando a los huéspedes a tener una estancia idónea.
- Atender y solucionar problemas del edificio.

Habilidades:

- Proactividad
- Experiência laboral en hotelería (Mínimo tres años)
- Experiência en Front Desk / Concierge
- Flexibilidad de horario
- Dominio del idioma inglés verbal y escrito.

Estudios: Licenciatura en hotelería, turismo, hospitalidad o afín.

Ubicación: Santa Fé

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: A partir de $18,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial


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