Workday Sr. Analyst
hace 5 días
**What You'll Do**
**Overview**
**Company Purpose and Culture**
Enovis’s purpose is embraced in our statement that **_We create better together _**_or **#CreatingBetterTogether. **_ Continuous improvement is at the heart of who we are. We are individuals who work together to create a sustained performance to the benefit of our customers, associates, and the communities where we work.
We operate under a well-defined set of core values that include:
- _We help our **customers** succeed. _The voice of the customer drives the development of strategic plans and actions to deliver differentiation and high value to customers.
- _The best **team **wins._ The Company is passionate about creating an environment where all associates can contribute to their potential.
- **_Innovation_** _defines our future._ Empowered best talent brings the creativity to drive breakthrough ideas for technology, products, solutions, and processes.
- _We deliver great **results** the right way._ Enovis operates in a transparent environment with a culture of trust and accountability.
ENOVIS seeks a Senior HRIS Support Specialist to be a part of the HRIS team. The person in this role will be responsible for providing support to Payroll, HR and the business for Workday related processes, data loads, audit activities and tasks. The primary focus areas are (1) managing successful project outcomes in collaboration with multiple stakeholders from internal functions, and in some cases, with external Workday support and/or other external vendors; (2) ensure all requests for enhancements or issues are properly prioritized, aligned with the strategic vision and priorities and are harmonized across all platforms, completed timely, and status is communicated and/or easily accessible; (3) ensure adherence to all SOX requirements, GDPR, and compliance with all country, federal, state and local requirements (4) continuously seek solutions that go beyond incremental improvements and propose complete end-to-end, automated solutions that have high impact.
**Key Relationships**
**Reports to**
Director Global HR and Payroll Systems
**Other key relationships**
Human Resources, Payroll, Finance, Business Development, IT, Legal, Auditors
**Key Responsibilities**
- Taking ownership of the HRIS support processes, ensuring pre-defined SLAs are being met and a high level of customer service is being provided
- Managing ticket assignment for the team, management and follow-up
- Escalating high profile tickets and/or time sensitive asks
- Analyze support ticket information to identify trends and work with HRIS leadership on opportunities for enhancements, documentation, clarification and/or communications
- Assist with data integrity efforts, audit documentation and reporting
- Participate in projects by performing testing, creating job guides and writing documentation
- Representing, participating and supporting a high-performing team
**Initial Short-Term Objectives**
- Gain solid understanding of current Workday processes and be able to troubleshoot questions
- Create documentation to ensure consistency in responses and setup
- Provide customer focused Tier 1 and Tier 2 support within defined SLAs
- Review and process data loads within Workday
- Support audit activities and processes, as requested
**Bigger Picture and Longer-Term Objectives**
- Collaborate on testing process, test scripts and job guides
- Identify areas of opportunity based on tickets, responses and interactions with customers
- Ability to think logically and learn to troubleshoot or build reporting for the business
**Targeted Experience & Requirements**
- Bachelor’s degree in Information Technology, Business Administration or Human Resources
- Experience with SaaS HR technology platforms, Workday experience preferred
- 4+ years of experience and knowledge of HR processes
- 4+ years of experience in HR customer service role
- Travel approximately 5%
**Competencies & Behaviors Needed**
- A tenacious, operationally minded individual with a strong work ethic
- Integrity, credibility, and character with demonstrated ethical behaviors
- Strong communication skills with the ability to translate concepts and resolve issues in a global organization and work in a team environment
- Prioritizes for maximum impact, however, works with a sense of urgency
- Focus on delivering results and continuous improvement
- Insightful, deductive thinker, fact-based problem solver
- Ability to work with others/teams
**Job Types**: Full-time, Permanent
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