Senior IT Support Specialist

hace 3 semanas

Guadalajara, México Amber Studio A tiempo completo

**About the Role**

We are looking for a colleague in our IT Department as **Senior IT Specialist **role located in Guadalajara, Mexico, who will help us support and maintain the computer systems of the organisation, maximizing uptime.

**Skills and qualifications**:

- Strong knowledge of OS such as Microsoft Windows, MacOS and Linux.
- Installing and configuring hardware and software components to ensure usability (including operating system, drivers, apps, etc.)
- Strong knowledge using Microsoft Office365
- Strong knowledge using Microsoft Azure AD and Intune
- Good knowledge of TCP/IP
- Familiar with Endpoint Protection
- Well-versed in Implementing, Managing, and Maintaining a Microsoft Windows Servers, Network Infrastructure including Active Directory, Group Policy, VPN, WINS, DNS, DHCP, IP-Addressing.
- Installing and configuring File and Print Servers

**Main Responsibilities**:

- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
- Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
- Interact with the helpdesk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Perform routine/scheduled audits of the systems, including all backups.

**About You**
- At least 5-year experience in IT support
- Mandatory English language B2 (written and spoken)
- Dynamic, self-motivated, analytical person
- Open-minded and proactive, great “can do” attitude and ability to communicate effectively at all levels
- The ability to meet deadlines in tight timeframes
- Ability to acquire new skills without external involvement
- Experience working in team-oriented, collaborative environment

**Nice to have**:

- Cambridge B+ certification or equivalent is considered a plus
- Cisco CCNA is considered a plus
- Any MSFT certification are considered a plus
- Prior admin knowledge with Atlassian Jira/Confluence are considered a plus

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