Voice Engineer Cisco Level 2+

hace 2 semanas


Ciudad de México Atos A tiempo completo

**Publication Date**:
Mar 7, 2023

**Ref. No**:
472389

**Location**:
Mexico City, Mexico city, MX, 06600

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Mexico Delivery Team Voice Engineer Cisco Level 2+ Engineer

This position is for a Level 2+ Cisco Voice IPT Engineer who will be part of the Global Voice Operations team responsible for delivery of managed telephony infrastructure services. As a Level 2 engineer responsibilities will include:
**Duties & Responsibilities**:
Analyze user requirements, perform cost analysis, and identify designs/approaches to ensure the customer’s needs are met.

Submit voice network connectivity specifications and offer recommendations.

Provide technical leadership for customers voice projects, which may include equipment ordering, testing, troubleshooting, installation, and implementation of upgrades or configurations.

Communicate Voice network status and provide quality documentation.

Establish/maintain a project schedule in coordination with the client and management.

Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services.

Support Disaster Recovery testing and enforce required standards and procedures. Education and Typical Years of Experience: Bachelor’s degree in a related field, or equivalent work experience. Minimum of 3-5 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems.

**Specific Requirements**:
Microsoft Office and Visio skills are essential.

4 yr degree in electrical engineering/computer science/network engineering. 3-5 years hands-on experience in large enterprise or voice carriers.

Introductory/Intermediate level Voice certifications(Cisco) are highly desirable.

Voice experience with Call Managers version 10.x and higher

UCCX experience.

Customer service focused

CER and Paging systems experienced

Project management experience helpful.

All other duties as assigned. All resumes must be written in English. Interviews will be conducted in English.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.



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