Specialist - Cloud & Infra Management

hace 2 semanas


Ciudad de México, Ciudad de México LTIMindtree A tiempo completo

Job Title: Network Voice Engineer

Job Description:
As a Network Voice Engineer, you play a vital role in managing our voice systems efficiently. Your main tasks involve maintaining VoIP infrastructure, troubleshooting issues, and improving communication across the organization smoothly. To excel in this role, you need hands-on experience with various voice technologies like VoIP gateways, voice circuits, call recording systems, and contact center solutions.

Key Responsibilities:

  • Manage and oversee VoIP gateways (Audiocodes, Cisco) for optimal performance.
  • Monitor and resolve voice circuit connectivity issues promptly.
  • Supervise call recording and workforce management systems (Verint, NICE) to ensure compliance.
  • Administer Cisco Unified Communications Manager (CUCM) for call routing.
  • Support CC servers and Genesys Cloud Contact Center solutions for efficient call handling.
  • Maintain voice recording systems (WILMAC Korea) for secure data storage.
  • Handle IPC phone trading systems for financial communication.
  • Provide user support for Cisco Jabber and implement improvements.
  • Collaborate with teams on voice-related projects.
  • Stay informed about emerging voice technologies and suggest improvements.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 7+ years of experience in a similar role.
  • Experience with VoIP gateways like Audiocodes and Cisco.
  • Proficiency in managing voice circuits and call routing.
  • Knowledge of call recording and workforce management systems.
  • Understanding of Cisco Unified Communications Manager (CUCM).
  • Familiarity with CC servers, voice recording systems, and contact center solutions.
  • Knowledge of IPC phone trading systems and Cisco Jabber.
  • Experience with Genesys Cloud Contact Center is an advantage.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Willingness to work in 24X7 projects (Shifts)


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