Internal Support
hace 7 meses
**Objetivo del puesto**:
Ser el primer contacto para brindar soporte a los clientes internos con problemas, dudas o soporte proactivo de servicio en sus equipos, determinar la raíz del problema y apoyar en las actividades para solventar o prevenir los problemas/dudas solicitados.
**Educación requerida**:
Ingeniería en Sistemas, informática o afín
**Experiência requerida**
- Experiência en soporte
- Sistema de tickets
- Elaboración de manuales de servicio e instalación
- Documentación y mapeo de procesos
- Metodología Scrum
- **Conocimientos técnicos**
- Consola Office - intermedio
- Directorio activo (office) - Intermedio
- Conocimiento de infraestructura de red - intermedio
- ERP a nível administrador - básico
- Inglés intermedio - intermedio
**Ofrecemos**:
- Sueldo mensual $20k-24k brutos mensuales
- Contratación 100% nómina
- Seguro de Gastos Médicos Mayores
- Seguro de Vida
- Vales de Gasolina
- Esquema 100% presencial
- Horario de lunes a viernes de 8:30 am - 6:00 pm
- Oficinas en Coyoacán
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 - $24,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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