Tech Support Specialist

hace 7 meses


Iztapalapa, México Aleph Holding A tiempo completo

**Are you ready to join our digital revolution journey?**

**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you
- We are looking for a **Technical Support Specialist **to support our Team in **Mexico City**

**What You’ll Do**:

- Full technical support - Troubleshooting & Incident Management, leveraging advanced analytics to find and mitigate current and possible future issues.
- Development, set-up and interpretation of advanced reports and BI models targeted to improve campaign results, enrich Teams with knowledge and educate clients.
- Delivery of data-driven insights and conclusions to internal Aleph teams (Account managers, Growth managers), clients, and Platform Teams.
- Cross-functional Collaboration - Collaborate with internal teams (Leadership, Growth, Account management) to ensure technical solutions to ad campaigns
- Sales support - Assisting sales teams with relevant tech solutions to execute efficient ad campaign delivery
- Platform support - solving platform-related complications to ensure non-stop campaign flow (creatives, approvals, payments, policy, accounts, monitoring client-side issues)

**What You Need For This Role**:

- 3+ years of operational experience in roles related to Technical Support, Operations, Data Analysis, or Digital Media is ideal.
- Proficiency in English is a MUST.
- Advanced knowledge of Excel.
- Familiarity with data visualization tools like PowerBI, Tableau, or Data Studio is a plus.
- Experience with CRM and workflow tools.
- Experience working with Amazon platforms (e.g. Sponsored Products, Sponsored Brands, Sponsored Display) is a plus.
- Understanding of the agency environment is a plus.
- Strong time management, communication, and organizational skills are essential.
- Attention to detail and the ability to work effectively under pressure.
- Willingness to learn and contribute to process improvements is encouraged.

**What Will Make Us Really Love You**:

- You have an eye for detail
- You maintain a balance of being a true team player as well as having a competitive edge
- You have a positive attitude (training, resiliency, appreciate the growth from adversity)
- You are coachable and have proven ability to take and implement feedback
- You have the ability to engage and communicate with customers in a positive and approachable way
- You are a proven top performer in your work experience

**What You’ll Love About Us**:

- We care about your individuality by giving you the freedom to grow and create within the company, regardless of your position
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams from around the world
- Learn from the best: Our state-of-the-art workshops guarantee the latest insights into digital advertising
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

**Aleph** is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
- “Share our similarities, celebrate our differences.” - M. Scott Peck_



  • Iztapalapa, México Gi Group Holding A tiempo completo

    **Descripción**: Qibit is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to build bridges, change...


  • Iztapalapa, México Avantor A tiempo completo

    The Opportunity: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...


  • Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...

  • Chapters Coordinator

    hace 6 meses


    Iztapalapa, México Latinas in Tech A tiempo completo

    **About Us**: Latinas in Tech is a non-profit organization with the aim to create a tech industry where Latinas are well-represented throughout all levels of the ecosystem by empowering them to be innovators and leaders. Our mission is to provide the resources, opportunities and community Latinas need to thrive, innovate and lead in tech. **Job...


  • Iztapalapa, México PetDesk A tiempo completo

    **About this Role** As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It...

  • Optical Specialist

    hace 6 meses


    Iztapalapa, México NEC Australia A tiempo completo

    Empresa: NEC de Mexico,S.A.de C.V.- Categoría: Engineering & Science- Tipo de puesto: Regular/Permanente- Ubicación: Mexico City, HID, MX, 11510- Instalación: Hybrid- Req ID: 2449**Specialization Description**: Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of...


  • Iztapalapa, México Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Iztapalapa, México Emerson A tiempo completo

    **Essential Job Functions**: - Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed - Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion - Create and upload serial card references for orders processed - Support...

  • Tech Support

    hace 6 meses


    Iztapalapa, México GLOBAL CONSULTS RECRUITMENT A tiempo completo

    Super técnico que haya trabajado como servicio help desk alguna campaña o compañía Internet o telefonía en soporte técnico Tipo de puesto: Tiempo completo Salario: $18,250.00 al mes Horario: - Turno de 8 horas Prestaciones: - Seguro dental - Vales de despensa Tipos de compensaciones: - Bono de puntualidad Experiência: - Atención al cliente:...


  • Iztapalapa, México Monograph A tiempo completo

    **Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.** **What is Monograph?***: **Monograph is a firm...


  • Iztapalapa, México sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Legal & Admin Specialist.** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la experiência laboral....


  • Iztapalapa, México NTT DATA A tiempo completo

    **Req ID**: 266144 We are currently seeking a Field Tech Senior Representative to join our team in Mexico City, Ciudad de México (MX-CMX), Mexico (MX). Required. Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or...

  • Support Engineer

    hace 6 meses


    Iztapalapa, México Boletia A tiempo completo

    **Acerca de Boletia** Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan...

  • Core Specialist

    hace 6 meses


    Iztapalapa, México Fairplay A tiempo completo

    **About us**: Fairplay is a tech-based financing enable that supports entrepreneurs’ growth with a flexible, fast & friendly product. Our vision is to create financial and technological products that accelerate the entrepreneurs’ competitive capabilities. Our main objective is to give access to growth capital to thousands of SMEs of the new digital...


  • Iztapalapa, México Flatfee Corp A tiempo completo

    **Classification** Full Time **Organizational Relationship** Reports to CTO **Job Summary** **Major Duties and Responsibilities** - Learn all profiles associated with the vendor portal and process and be knowledgeable of the nuances of each - Review the build out of each section of the vendor portal and offer suggestions for improvements - Sit in on...


  • Iztapalapa, México EagleBurgmann A tiempo completo

    **Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a...

  • Maintenance Tech

    hace 6 meses


    Iztapalapa, México EagleBurgmann A tiempo completo

    **Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a...


  • Iztapalapa, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Iztapalapa, México Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...


  • Iztapalapa, México Percepta International A tiempo completo

    Pro Intelligence Fulfillment Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Pro Intelligence Fulfillment Specialist role ensures our customer accounts and are processed in accordance with company policy and all market regulation guidance. FPI services...