Manager IT Digital Workplace
hace 4 meses
Manager IT Digital Workplace & Collaboration
Be a part of a revolutionary change - find your future in our future.
At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future with one clear purpose - to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.
To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.
With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.
YOUR DAY TO DAY
- Manage the local IT end user support including network in selected PMI locations
- Ensure timely and accurate IT end user support following our Service Level Agreements (SLAs) and continuously improve the local IT support performance
- Engage with local IT and business stakeholders to:
- provide guidance for utilizing the T&PE service and product portfolio
- promote our collaboration and productivity tools
- collect feedback as foundation for product and service improvements
- Manage relationships with IT support and infrastructure vendors to ensure best in-class IT support service delivery with focus on end user satisfaction
- Manage the local budget and local contracts for IT services and ensure that we get the best value for our investment
- Collaborate closely with IT Product Owners, Service Managers and other internal stakeholders to be aligned with our overall IT strategy, to ensure regular service feedback loops and that our employees have the tools and resources they need to be productive
- Lead local IT projects and contribute to global IT projects to ensure excellent local T&PE project delivery following our global standards
- Execute local IT change management following ITIL and PMI standards
- Manage local escalations and outage communication
WHO WE’RE LOOKING FOR
- Fluency in spoken and written English & Spanish
- Bachelor’s degree in information technology, Computer Science, or a related field
- 5-10 years of experience in IT support, including experience managing IT support teams
- Deep knowledge in IT Service Management (ITIL). Certification (e.g. ITIL) and experience with Service-Now is a plus
- Experience with end user and network equipment. Expertise in asset management is a plus
- Experience working in/with IT Product and Service Teams
- Experience in project management (both Waterfall and Agile). Certification in project management (e.g., PMP) is a plus
- Strong vendor management skills, including experience negotiating contracts and managing service level agreements
- Strong customer focus and consumer centric mindset
- Experience in managing budget for IT equipment and services
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization
- Able to handle multiple tasks simultaneously in a dynamic environment. Proven ability to prioritize several urgent activities in parallel. Able to manage escalations and VIP requests
- Team player
- Curious and able to learn on the fly
Ultimately, personality means more to us than skills. If you have the passion and mindset, we’d urge you to apply: we will help you develop the skills.
WHY SHOULD YOU JOIN US?
At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:
- We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
- Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
- At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong corporate values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skill sets, backgr
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