Support Engineer

hace 6 meses

Monterrey, México Blue Yonder A tiempo completo

Title: Support Engineer 1

Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer

Location: Monterrey (Virtual)

Overview

BY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of implementation.

The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS, Private Cloud, and On Premise.

Scope:
Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team The Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

What you'll do:

- Provide functional and/or technical support to keep steady operation on our customer business
- Understand and triage customer issues, conducting any necessary technical research or team collaboration Document learnings and create knowledge articles for repeated cases.
- Communicate product and solution expertise to internal and external customers
- Continuous learning on latest BY Transportation Management Solution
- Application health monitoring
- Developing automations (Python, Cycle, RPA etc.)
- DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)

What we are looking for:
Industry experience:

- 2+ Years Experience in a Customer-facing Software Industry role; preference given to software support
- Experience working with BY products preferred specifically, Transportation Management solutions.

Technical Skills:

- Experience with Oracle / SQL database and/or WebLogic, Java preferred.
- Demonstrates analytical and problem solving skills.
- Programming language in Java / J2EE concepts - JDBC, C++
- Knowledge with operating systems (e.g. Windows, UNIX, LINUX)
- Understanding in scripting languages - Unix Shell Scripting, PowerShell, Python etc.
- Splunk
- APP Dynamics

Soft Skills:

- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
- Ability to work calmly under pressure and meet deadlines
- Must be self-motivated and quick learner - New technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Demonstrates initiative and is inquisitive
- Enjoys working in a team-oriented and fast-paced environment

**Education**:

- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Senior Support Engineer

    hace 5 meses

    Monterrey, México Kalasko A tiempo completo

    **Senior Support Engineer** Gouna, Egypt **Work for the world’s smartest in-store media network** **The problem we’re solving** **Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...

  • Senior Support Engineer

    hace 6 meses

    Monterrey, México Intouch A tiempo completo

    **Senior Support Engineer** **Monterrey, Mexico.** Work for the world’s smartest in-store media network The problem we’re solving Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...

  • Advanced Support Engineer

    hace 5 meses

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Senior Support Engineer 1 Blue Yonder’s Advanced Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/network reported issues and drive towards solutions and fixes, as well as assisting in root cause analysis for previous...

  • Support Engineer I

    hace 3 meses

    Monterrey, México Blue Yonder A tiempo completo

    Title: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope: Blue Yonder is undergoing tremendous SAAS/DevOps...

  • Support Engineer I

    hace 5 meses

    Monterrey, México Blue Yonder A tiempo completo

    Title: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview BY White Glove Support Team is responsible for working with our global customers as dedicated support focused on Execution part of the Supply Chain Industry. For our...

  • Floor Support Engineer

    hace 6 meses

    Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Support Engineer 1

    hace 2 meses

    Monterrey, México Blue Yonder A tiempo completo

    Title: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Monterrey, MX Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS, Private Cloud, and On...

  • Sr Support Engineer 1

    hace 5 meses

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Senior Support Engineer 1 Blue Yonder’s Sr Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/functional complex reported issues/problems and drive towards solutions and fixes, acting as a 4-support level. Individuals will...

  • Desktop Support Engineer

    hace 2 meses

    Monterrey, México Linear International LTD A tiempo completo

    **Responsibilities**: - ⁠ ⁠Resolve support escalations from the Service Desk and 2nd/3rd Line teams - ⁠ ⁠Deskside support and troubleshooting - ⁠ ⁠Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customer and stakeholders remain informed - ⁠ ⁠Resolve tickets within SLA - ⁠ ⁠Build PC’s and Macs as per defined...

  • Support Engineer Ii

    hace 6 meses

    Monterrey, México Blue Yonder A tiempo completo

    Position Title: Support Engineer 2 Location: [Specify Location or Indicate Remote Option] Employment Type: Full-Time Company Overview: Blue Yonder Blue Yonder is a global leader in digital supply chain transformation, offering advanced AI-embedded, interoperable supply chain solutions. These solutions, connected end-to-end via a unified platform and data...

  • Support Engineer

    hace 6 meses

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Support Engineer Other Comparable titles: - Functional Analyst / Technical Consultant Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong techno functional foundation to support BY WMS...

  • Support Engineer 2

    hace 5 meses

    Monterrey, México Blue Yonder A tiempo completo

    BY Title: Support Engineer 2 Overview: The Support Engineer 2 will support our SaaS customers to provide Solution/Product support on ESO, during implementation and after go live. What you'll do: - Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases - Maintain positive customer...

  • Support Infrastructure Engineer

    hace 2 semanas

    Monterrey, Nuevo León, México Endava A tiempo completo

    About EndavaEndava is a global leader in next-generation technology services and consulting. Our infrastructure specialists play a crucial role in designing and implementing back-end services, ensuring reliability, security, and scalability for all platform layers within our solutions.Job OverviewThis Support Infrastructure Engineer position offers an...

  • Support Engineer 1

    hace 5 meses

    Monterrey, México Blue Yonder A tiempo completo

    Title: Support Engineer 1 (Supply Chain Planning and Execution) Location: Monterrey, MX The Senior Support Engineer will support our SaaS and On Prem customers to provide Solution/Product support on Demand/Fulfillment, Promotion, during implementation and after go live. What you'll do: - Provide functional and/or technical support during customer...

  • Senior Technical Support Engineer

    hace 2 días

    Monterrey, Nuevo León, México Dataart A tiempo completo

    **Job Title:** Senior Technical Support Engineer  Company Overview:Dataart is a leading provider of innovative technology solutions. We are seeking an experienced Senior Technical Support Engineer to join our team. Salary:The estimated salary for this position is $120,000 per year, depending on location and experience. Job Description:We are looking for...

  • Associate Support Engineer

    hace 2 meses

    Monterrey, México Blue Yonder A tiempo completo

    Job Title: Associate Support Engineer (TMS Operate) Comparable Titles: Technical Analyst, Software Support Analyst Overview Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Support Engineer to join its TMS Operate Team. Blue Yonder’s TMS Operate...

  • Cad Operation and Support Engineer- E

    hace 4 días

    Monterrey, México Praxis A tiempo completo

    **We’re Hiring: CAD Operation and Support Engineer!** **Locations**: Monterrey & Mexico City **Type**: On-site **Duration**: 3 months **Key Responsibilities**: - Provide end-user technical support for CAD users - Collaborate on CAD strategies with stakeholders - Facilitate learning sessions and user groups **What We’re Looking For**: - Degree in...

  • Sr Support Engineer

    hace 5 meses

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Sr Support Engineer Overview: What you’ll do: - Act as product technical liaison between support and development teams. - Communicate technical product and solution expertise to internal and external customers. - Exhibit a commitment to customer service while building customer partnerships. - Expertly utilize support tools (Zoom,...

  • Onsite Support Engineer

    hace 3 semanas

    Monterrey, México Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Onsite Support Engineer

    hace 5 días

    Monterrey, México Endava A tiempo completo

    Our infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability, security, and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization, cloud services, storage solutions, cybersecurity, and scripting and automation. As a Support Engineer...