Support Engineer 2

hace 2 días

Monterrey, México Blue Yonder A tiempo completo

BY Title: Support Engineer 2

Overview: The Support Engineer 2 will support our SaaS customers to provide Solution/Product support on ESO, during implementation and after go live.

What you'll do:

- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
- Provide advice to BY partners and customers regarding industry best practices and process methodology
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
- Understand the SaaS offering, features and functionality deployed for a given customer.
- Work closely with the BY ESO Solution Experts for complex issue resolution including Product Development
- Continuous learning on latest BY Solutions.

What we are looking for:
Industry experience:

- 3+ years of ESO/WFM experience
- 3+ years of experience in the Software/SaaS industry
- Technical experience with BY products preferred specifically, ESO/WFM
- Experience with customer/client support in Supply Chain software

Technical Skills:

- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
- Strong knowledge of middleware (i.e. Weblogic, TomCat)
- Basic Programming language Knowledge (ex: Java, C, C#, PHP)
- Cloud (Azure preferred), Log analysis and networking tools
- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
- Code debugging in relevant programming languages
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)

Soft Skills:

- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
- Ability to work calmly under pressure and meet deadlines
- Proven background to have managed multiple stakeholders in a global environment
- Must have strong multi-tasking skills
- Must be self-motivated and quick learner - New technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Demonstrates initiative and is inquisitive
- Succeeds in a fast-paced environment
- Demonstrates the ability to work independently without losing team synergy
- Demonstrates customer service ethics and core values

**Education**:

- Bachelor’s degree required, major in Computer Applications, Industrial Engineering or other equivalent technical fields.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Support Engineer 2 – Supply Chain Planning

    hace 2 semanas

    Monterrey, Nuevo León, México Jda Software A tiempo completo

    Support Engineer 2 – Supply Chain Planning page is loaded Support Engineer 2 – Supply Chain Planning Apply locations Monterrey time type Full time posted on Posted 2 Days Ago job requisition id Blue Yonder's Planning ASRE Team BY Planning ASRE Team is responsible for improving customer experience by proactively resolving upstream product issues,...

  • Sr Support Engineer

    hace 2 semanas

    Monterrey, Nuevo León, México Jda Software A tiempo completo

    Sr Support Engineer (AS/400) page is loaded Sr Support Engineer (AS/400)Apply locations Monterrey time type Full time posted on Posted 5 Days Ago job requisition id Blue Yonder Title: Sr Support EngineerOverview: The Support Engineer is responsible for troubleshooting and resolving technical issues and creating knowledge-based articles. The ideal candidate...

  • Support Engineer 2

    hace 3 meses

    Monterrey, México Blue Yonder A tiempo completo

    WMS-Dispatcher Support RoleBlue Yonder Title:Support Engineer 2Other comparable titles:Technical Support AnalystOur current technical environment:Software: Java, ansi-c, shell scripting, PL/SQLWebServers: JBOSS, WebSphere, ApacheDatabases: Oracle, SQL Server, Toad or SQL DeveloperOS: Unix, Linux, WindowsCloud: AzureWhat you’ll do:Delivers excellent...

  • Support Engineer 2

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    WMS-Dispatcher Support RoleBlue Yonder Title:Support Engineer 2Other comparable titles:Technical Support AnalystOur current technical environment:Software: Java, ansi-c, shell scripting, PL/SQLWebServers: JBOSS, WebSphere, ApacheDatabases: Oracle, SQL Server, Toad or SQL DeveloperOS: Unix, Linux, WindowsCloud: AzureWhat you’ll do:Delivers excellent...

  • Sr Support Engineer 2

    hace 5 días

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: - Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS) Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various...

  • Support Engineer

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Title: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Monterrey (Virtual) Overview BY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of...

  • Senior Support Engineer

    hace 3 semanas

    Monterrey, México Intouch A tiempo completo

    **Senior Support Engineer** **Monterrey, Mexico.** Work for the world’s smartest in-store media network The problem we’re solving Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...

  • Senior Support Engineer

    hace 4 días

    Monterrey, México Kalasko A tiempo completo

    **Senior Support Engineer** Gouna, Egypt **Work for the world’s smartest in-store media network** **The problem we’re solving** **Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...

  • Support Engineer 2

    hace 2 semanas

    Monterrey, N.L., México JDA Software A tiempo completo

    Title: Support Engineer 2 (Supply Chain Planning and Execution) Location: Monterrey, MX The Support Engineer 2 will support our SaaS and On Prem customers to provide Solution/Product support on Demand/Fulfillment, Promotion , during implementation and after go live . What you'll do: Provide functional and/or technical support during customer...

  • Sr Support Engineer 2

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview: Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Blue Yonder's Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to...

  • Advanced Support Engineer

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Senior Support Engineer 1 Blue Yonder's Advanced Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/network reported issues and drive towards solutions and fixes, as well as assisting in root cause analysis for previous...

  • Advanced Support Engineer

    hace 4 días

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Senior Support Engineer 1 Blue Yonder’s Advanced Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/network reported issues and drive towards solutions and fixes, as well as assisting in root cause analysis for previous...

  • Support Engineer

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Title: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Monterrey (Virtual)OverviewBY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of...

  • Support Engineer Ii

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Position Title: Support Engineer 2 Location: [Specify Location or Indicate Remote Option] Employment Type: Full-Time Company Overview: Blue Yonder Blue Yonder is a global leader in digital supply chain transformation, offering advanced AI-embedded, interoperable supply chain solutions. These solutions, connected end-to-end via a unified platform and data...

  • Production Support Engineer

    hace 3 semanas

    Monterrey, México Connectingology A tiempo completo

    Descripción Como Production Support Engineer brindarás soporte a aplicaciones en áreas de producción para líder global en consultoría IT La posición es para trabajar en sitio por Artz Pedregal (Ciudad de México) en turno nocturno (11pm - 6pm) **Requisitos**: Inglés técnico **Manejo de alguna de las siguiente tecnologías**: JAV / UNIX /...

  • IT Support Engineer

    hace 2 semanas

    Monterrey, Nuevo León, México ZF A tiempo completo

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryIT Support Engineer - Engineering applicationsCountry/Region: MXLocation: Monterrey, NLE, MX, 64830Req ID 68068...

  • Advanced Support Engineer

    hace 2 semanas

    Monterrey, N.L., México JDA Software A tiempo completo

    Advanced Support Engineer page is loaded Advanced Support Engineer Apply locations Monterrey time type Full time posted on Posted 6 Days Ago job requisition id Blue Yonder Title: Senior Support Engineer 1 Blue Yonder's Advanced Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to...

  • Floor Support Engineer

    hace 3 semanas

    Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Support Engineer 2

    hace 5 días

    Monterrey, México Blue Yonder A tiempo completo

    Overview Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed...

  • Production Support Engineer

    hace 2 semanas

    Monterrey, Nuevo León, México Connectingology A tiempo completo

    Como Production Support Engineer brindarás soporte a aplicaciones en áreas de producción para líder global en consultoría ITLa posición es para trabajar en sitio por Artz Pedregal (Ciudad de México) en turno nocturno (11pm - 6pm)Requisitos:Inglés técnicoManejo de alguna de las siguiente tecnologías: JAV / UNIX / JAVASCRIPT / VISUAL...