Senior Director of Design

hace 2 semanas


Desde casa, México Kueski A tiempo completo

**Purpose**

As Kueski’s Design Head, you’ll be responsible for changing the way people look at FinTech by helping us build products that people love, work well, and scale. Not only will you develop Kueski’s customer experience vision and principles, you’ll serve as a pillar of inspiration for innovation and design thinking across the company. You’ll also make direct contributions to achieve the company’s long-term strategy and near-term objectives through your leadership and mentoring of a high-performing design team.

**Main objectives for this position**:

- Influence and collaborate with company leadership to create a standard of design excellence across our product ecosystem
- Inspire the organization to innovate by understanding and solving customer opportunities and problems
- Translate company vision and strategy into best practices and actionable goals; ensure the design team has the necessary tools, skills, and talent to be successful

**Key Responsibilities**:

- Co-create Kueski’s product strategy and unique means of delivering customer value; build the customer discovery, onboarding, and engagement experiences
- Develop, articulate, and pursue a long-term vision for the Design function, proactively anticipating future opportunities and challenges
- Champion the adoption of strong and consistent design practices, collaborating with leaders from Product, Engineering, Data, Risk & Fraud, Marketing, Sales, and Customer Operations
- Establish thoughtful and disciplined design practices and tools; improve user research processes and ensure data, metrics, and trend analyses provide information critical to customer-centric decision making
- Hire, lead, and mentor a team of designers who can excel at creating customer-focused, delightful, and intuitive design experiences for customers across our product ecosystem
- Proactively address competing priorities and resolve conflicts between teams or departments
- Serve as a role model in representing Kueski’s brand, mission, and values while fostering a culture of excellence across the team, ensuring velocity without sacrificing craft
- Lead transformative change and serve as a living example of the desired culture of the company; help peers in other departments become successful so that company is ultimately successful

**Position Requirements**:

- Ideally 10+ years of design leadership experience with most of this experience driving high impact design projects
- Diverse portfolio of work that illustrates your ability to have impact and lead at both the product level and the company level
- Successful track record of leading a design function to deliver delightful and cohesive user experiences at scale
- Decision maker who knows how to prioritize and is unafraid to make “not wrong” decisions
- Demonstrated experience in hiring, managing, and developing UI/UX, graphic, and product designers who are customer centric and product obsessed, and who can influence product teams with their well developed design thinking and customer insights
- Proven role model of empathy for the customer, cross-functional collaboration, influence, action orientation, and achieving great results in the presence of ambiguity and complexity
- Non-conventional thinker with a track record of building products that customers love
- Compelling storyteller who is adept at communicating concepts and ideas to technical and non-technical audiences
- Ability to work in a fast-paced and agile development environment; both startup and relevant scaled organizational experience is ideal
- Experience with web and mobile technologies
- Experience with fintech products is ideal but not required
- Ideally fluent in both Spanish and English; has a passion for facilitating the financial lives of consumers


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