Technical Information Specialist

hace 3 días


Saltillo, México John Deere A tiempo completo

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

**Title**: Technical Information Specialist
**Primary Location**: Mexico (MX) - Nuevo León JD Shared Svcs-Monterrey
**Function**: Customer & Product Support

**Main Responsibilities**:
As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization, supporting global Performance Upgrade Projects, you will develop and author technical publications including operator’s manuals, diagnostic manuals, repair manuals and installation instructions by understanding product purposes, functions, and user requirements.
- Work in partnership with product engineering, customer support planning, and customer support engineering to support diagnostic, dealer technician, and customer uptime initiatives for new product projects. Collaborate with Aftermarket & Customer Support counterparts to identify and improve technician diagnostic and repair pain points on current products.
- Gather project requirements through collaboration with Project Leader, Lead Technical Information Specialist, and key stakeholders (customer support planners, product engineering and manufacturing engineering) to develop and execute project plans meeting schedule, quality, resource, and budget needs.
- Assist and support technical publications development by identifying, scoping, and facilitating work with appropriate authoring resources (internal and external) based on work complexity, skills, and expertise.
- Lead technical publication content quality initiatives by ensuring use of content review processes and completing technical content reviews.
- Encourage open communication and collaboration across key stakeholder, authoring and ETID resources.
- Lead and support technical information innovation special projects, including standards development, supporting continuous improvement and Lifecycle Support. Identify processes, tools, and collaboration opportunities and propose solutions.
- Provide support for less senior team members.
- Create graphics and visual images to support content included on technical publications.

**What Skills You Need**:

- One or more years of experience with engineering principles and theory.
- One or more years of exposure to one or more of the following systems: Mechanical, Hydraulics and/or Electrical. Interpretation of schematics.
- Previous experience in one or more of the following: product and/or manufacturing engineering, operations, product and/or customer support.
- Fluent in English - strong verbal and written communication skills.
- Ability and willingness to work a flexible schedule (early morning/evening) when necessary to support business needs.
- Ability and willingness to travel domestically and internationally, up to 10%.

**What Makes You Stand Out**:

- Experience writing or authoring and/or knowledge of authoring processes and tools.
- Experience with diagnostics in one or more of the following systems: mechanical, hydraulic, electrical, or advanced software technology.
- Experience using Engineering and/or Manufacturing tools such as: CAD, Creo/CreoView, VisView, SAP, AMES, W Planner, Windchill, Capital Harness, etc.).
- Experience working with global team members.
- Project Management experience.

**Education**:
Bachelor’s degree in Engineering, Engineering Technology, Agronomy, Ag Sciences, or equivalent work experience.



  • Saltillo, México John Deere A tiempo completo

    There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before...


  • Saltillo, México John Deere A tiempo completo

    There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before...


  • Saltillo, México John Deere A tiempo completo

    There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before...


  • Saltillo, Coahuila de Zaragoza, México Consolidated Recruiters A tiempo completo

    At Consolidated Recruiters, we are seeking an experienced IT Technical Support Specialist to join our team.Job Summary:We are looking for a skilled technical expert who can provide top-notch hardware and software support to our users. As an IT Technical Support Specialist, you will be responsible for installing, configuring, and maintaining hardware and...


  • Saltillo, México Stellantis A tiempo completo

    Stellantis is transforming into a customer centric sustainable mobility company and is looking for motivated and passionate individuals to join our team. The Cross Carline & ProjectEngineering Team is a critical part of the vehicle development with responsibly to ensure overall program level feasibility and target setting. In a vehicle project the Technical...


  • Saltillo, México Stellantis A tiempo completo

    Stellantis is transforming into a customer centric sustainable mobility company and is looking for motivated and passionate individuals to join our team. The Cross Carline & Project Engineering Team is a critical part of the vehicle development with responsibly to ensure overall program level feasibility and target setting. In a vehicle project the...


  • Saltillo, Coahuila de Zaragoza, México Eaton A tiempo completo

    Job OverviewEaton, a leading global technology leader in power management solutions, is currently seeking an IT Senior Technical Specialist to join their Corporate Sector division.


  • Saltillo, México FCA A tiempo completo

    Stellantis is transforming into a customer centric sustainable mobility company and is looking for motivated and passionate individuals to join our team. The Cross Carline & Project Engineering Team is a critical part of the vehicle development with responsibly to ensure overall program level feasibility and target setting. In a vehicle project the...


  • Saltillo, México FCA A tiempo completo

    Stellantis is transforming into a customer centric sustainable mobility company and is looking for motivated and passionate individuals to join our team. The Cross Carline & Project Engineering Team is a critical part of the vehicle development with responsibly to ensure overall program level feasibility and target setting. In a vehicle project the Technical...


  • Saltillo, México John Deere A tiempo completo

    There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before...


  • Saltillo, Coahuila de Zaragoza, México Elettric80 A tiempo completo

    Elettric80 seeks a highly skilled and experienced Senior Technical Procurement Specialist to support the activities on site during electromechanical installation and commissioning phases. The ideal candidate will be responsible for collecting non-conformity from job sites, reporting it to the company for issue resolution, and contributing to product...


  • Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About the Role:We are seeking a highly skilled Technical Contact Center Specialist to join our team at SAP. As a key member of our global support organization, you will play a crucial role in providing top-notch technical assistance to our clients.As a Technical Contact Center Specialist, your primary responsibility will be to resolve complex technical...


  • Saltillo, Coahuila de Zaragoza, México Cemex A tiempo completo

    Job DescriptionCemex is seeking an experienced Information Security Specialist to join our team in protecting our company's sensitive information and intellectual property.About the RoleThis position will be responsible for implementing programs, processes, and initiatives to conduct corporate investigations according to internal and external regulatory...


  • Saltillo, Coahuila de Zaragoza, México Celekta Consulting A tiempo completo

    About UsCelekta Consulting is a company that values customer satisfaction and technical expertise.Job OverviewWe are seeking a Technical Support Coordinator Specialist to join our team. This full-time position comes with a competitive salary of $**,*** per year, including benefits such as life insurance, personal health insurance, vacation time, premium...

  • Sutdy Specialist

    hace 2 días


    Saltillo, México FCA A tiempo completo

    The Advanced Planning Study Specialist is responsible for coordinating the development of investment in manufacturing studies for next generation of new model programs. The Specialist will lead, facilitate and coordinate the activities of the study team, serve as the liaison with Product Engineering and technical estimation specialists as well as develop and...


  • Saltillo, Coahuila de Zaragoza, México Zebra Technologies A tiempo completo

    At Zebra Technologies, we are seeking a skilled Technical Operations Specialist to join our team. The estimated annual salary for this position is $60,000-$80,000, depending on location.Job OverviewThis role involves developing planning, organizational, and time management skills to effectively manage tasks and projects. As a key member of our team, you will...


  • Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues?We're seeking an experienced Technical Support Specialist to join our team, providing top-notch support to customers and users alike. As an IT Service Desk Analyst, you will be the first point of contact for customers,...

  • IT Technical Support

    hace 7 meses


    Saltillo, México CONSOLIDATED RECRUITERS A tiempo completo

    IT TECHNICAL SUPPORT **Position Objective**: Ensure the proper functioning of all technological equipment software and hardware based on ITIL best practices and other methodologies. **Requirements**: - Information Technology Engineering or similar - Desirable 2 year of experience in related position. - Technical expert with working knowledge of office...


  • Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    Job OverviewSAP is seeking a skilled Technical Linux Enterprise Systems Specialist to join our team. This role involves delivering and maintaining complex SAP Landscapes by providing technical expertise and support.Key Responsibilities- Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs- Conceptual design, configuration, and...


  • Saltillo, Coahuila de Zaragoza, México Cemex A tiempo completo

    Career Overview:We are seeking a highly skilled Financial Process Specialist to join our Accounting Technology team at Cemex. In this role, you will be responsible for supporting the monthly, quarterly, and annual processes, conducting research activities, and technical accounting documentation. You will also be involved in relevant transactions impacting...