Technical Support Specialist with IT Service Focus

hace 1 mes


Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues?

We're seeking an experienced Technical Support Specialist to join our team, providing top-notch support to customers and users alike. As an IT Service Desk Analyst, you will be the first point of contact for customers, investigating, diagnosing, and resolving incidents and requests in a timely manner.

Key Responsibilities:

  • Investigate and resolve technical issues using knowledge base resources and online tools
  • Update cases and requests in our centralized incident management system
  • Communicate effectively with customers and internal teams to ensure seamless issue resolution
  • Document major incidents and direct them according to established processes
  • Work independently or as part of a team to solve complex problems

Requirements:

  • Bachelor's degree in Information Technology or related field
  • Advanced English language skills
  • At least one year of experience in a similar role
  • Customer orientation with excellent listening skills
  • Interpersonal and communication skills for effective interaction with internal and external clients

Preferred Skills:

  • Ability to provide customer support for products used in the workplace
  • Basic knowledge of Microsoft Office 365 and Network Troubleshooting
  • Experience with Ticket System, preferably Service Now

Salary Estimate: $60,000 - $80,000 per annum, based on location and experience.

About Us:

Steelcase is a global leader in furniture and technology solutions, committed to creating places that help people work better, be inspired, and accomplish more. We prioritize supporting our employees and fostering a diverse, inclusive workforce.

What Matters to Us:

We value applicants who are comfortable interacting with people from diverse backgrounds and building positive relationships. Steelcase provides equal employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.



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