Senior Customer Services

hace 2 meses

Tecate, México North American Production Sharing de México A tiempo completo

**Vacante para la empresa North American Production Sharing de México en Tecate, Baja California**:
**What you’ll do**:

- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide “white glove service” to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
- Acount follow up

**What you’ll need**:

- Experience in the customer service field at least 3-5 years
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus

**Schedule**

Monday - Friday from 7am till 5pm.

**Nível de educación deseada**:
Superior - trunco

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Atención al cliente

**Industria**:
Logistica

**Habilidades**:

- sr. customer service
- customer services
- not a call center
- bilingual

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