Campaign Data Ops Analyst

hace 6 meses

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Campaign Operation Analyst

**Principal accountabilities**:

- Understand, maintain, and improve Customer Relationship Management (CRM) workflows and system processes.
- Oversee the production of the Digital Messaging documentation in line with committed timescales and methodology, securing Approval from stakeholders as required
- You will be responsible for thorough Quality Control (QC) of their own deliverables as well, follow the departmental Quality Control (QC) procedures as laid down by the business line (PROCESS).
- Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate
- Be able to consult with different teams on issues impacting the project timelines and deliverables to negotiate a viable solution
Requirements
- Strong organisational skills, capable of managing multiple projects & stakeholders at the same time by handling the intake and prioritization to support Digital Messaging activity across a portfolio of projects/initiatives.
- Extensive knowledge of digital communications channels
- Manage technical aspects of key marketing systems (marketing automation) used to generate, distribute, and report on leads.
- Preferrable working with large datasets to target segmented audiences on SQL & SAS (Programming languages).

Experience
- Graduates with at least 1 year of experience on Campaign Execution or Digital Channels Operation
- Strong knowledge of marketing tools, preferably with Adobe Experience Manager, Salesforce Marketing Cloud and Pega Marketing. Knowledge of terminology such as Campaign manager & Decision engine
- Function specific criteria like:

- Digital reporting and visualization skills to track the digital campaign performances.
- Exposure to advanced technologies like Cloud, Adobe Analytics will have an advantage.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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