Support Engineer

hace 2 semanas


Desde casa, México e-Core A tiempo completo

**We are change-makers**

Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento.

**Construyendo puentes hacia un futuro mejor con más oportunidades.**

Para asegurarnos de que estamos construyendo un entorno diverso e inclusivo que refleje la verdad sobre nuestra cultura, así como objetivos sociales y profesionales, buscamos reclutar con un enfoque cada vez mayor en la representación. Eso significa que consideramos expresiones de género, etnicidad, raza, religión, orientación sexual y otros marcadores de identidad factores que aportan activos significativos a nuestra empresa, asegurando que no haya barreras para conectar el talento con increíbles oportunidades.

Estamos comprometidos con los valores de Igualdad de Oportunidades de Empleo y todas las personas en e-Core están empoderadas para ser ellas mismas y se les incentiva a desarrollarse profesional y personalmente. #beyourself #beyourbest

**Join us as a Support Engineer**

Our Cloud Support team is passionate about providing support and product expertise to our customers. You will be part of a team of engineers improving our support capabilities and quality for Atlassian's Cloud customers, working with product specialists within Bitbucket to support our customer base.

**On your first day, we'll expect you to have**:
A passion for providing legendary service to our customers using Bitbucket Cloud.

High respect for the value of teamwork, able to contribute to the entire group.

Aptitude for learning new technologies and how to utilize them in a customer-facing environment.

We’re looking for individuals who can self-organize, adapt quickly, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.

Excellent customer service and support skills such as active listening, good verbal and written communication, possessing the ability to support customers across multiple channels.

A strong degree of empathy for the customer experience.

Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.

**Experience or Familiarity with**:
Network troubleshooting

Collecting and analyzing Server Logs (experience with Splunk / Kibana)

Rest API (understanding different methods and working with Raw Data - troubleshooting)

Familiarity with CI/CD

Knowledge on Webhooks and GIT are not mandatory, but certainly a positive addition.

**In the role you will**:
Be responsible for resolving customer configuration issues and responding to customer questions.

You will drive collaborative discussions within the Team, challenge thought processes, and encourage peers to see them through.

Leverage internal technical expertise - including peers, mentors, knowledge base, community forums, and other tools - to provide the most effective solutions to customer issues.

Ensure that customers have a positive experience using Atlassian Cloud products.

Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.

Periodically collaborate to develop and implement operational improvements. Also, you may be asked to represent Atlassian at events (Technical conferences, Meetups, etc.).

More about the TeamOur support team is growing and with this growth, stellar customer service and satisfaction remains our number one goal.

Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and is all about providing legendary service to our customers. We work hard and pitch in when issues arise, but we never forget to have fun and celebrate our successes. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We all enjoy the interactions with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian.

We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.

**Where you will be based on**:
Remote - México

**What you'll get**:
We encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 reflects our reality.

Vacations starting in 14 days and released in advance

35% vacation premium

30 days of Christmas bonus

Extra holidays: Good Thursday and Friday, Mother's Day, Día de Muertos and December 24th and 31st

Profit sharing

Major health insurance for you and your dependants

Life insurance with funeral expenses included

Saving fund

Food bonus

Remote work monthly allowance

Wellbeing sessions

A


  • Wifi Support Engineer

    hace 2 semanas


    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...


  • Desde casa, México Luxoft A tiempo completo

    **Project** Description**: - US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises. - Our client was formed by an experienced management team and is backed by several of the world's largest hedge funds to solve some of the most...

  • Cloud Engineer

    hace 22 horas


    Desde casa, México merican Inc A tiempo completo

    **Cloud Engineer** **Remote** **Responsibilities**: - Cloud Infrastructure Design and Implementation: - Automation and Orchestration: - Security and Compliance: - Monitoring and Optimization: - Collaboration and Documentation: - Troubleshooting and Support: - Stay Current with Cloud Technologies: **Job Type**: Contract **Salary**: $170.00 - $255.00...

  • Data Engineer Support

    hace 5 días


    Desde casa, México Softtek A tiempo completo

    **Acerca de Softtek** - Fundada en 1982, Softtek es un proveedor global de servicios orientados a procesos de TI con 30 oficinas en Norteamérica, Latinoamérica, Europa y Asia. Con 15 Centros de Desarrollo Global en EE. UU., México, China, Brasil, Argentina, Costa Rica, España, Hungría e India. Softtek mejora resultados para grandes empresas en más de...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...

  • Tech Support Engineer

    hace 22 horas


    Desde casa, México Wexpand A tiempo completo

    Join our Canadian-based telematics software firm specializing in innovative fleet management and field service solutions. We're excited to offer a dynamic role in Mexico City, filled with growth opportunities and cutting-edge technology. **About the Company**: Our company excels in providing advanced fleet management software and consulting services. We...

  • Support Engineer

    hace 2 días


    Desde casa, México Integrass A tiempo completo

    **Responsibilities**: - Provide technical support for complex issues that cannot be resolved by the Level 1 team - Collaborate with Level 1 team to troubleshoot and resolve issues - Work with developers to identify root causes and create fixes and improvements - Ensure timely and effective resolution of issues to meet 24x7 service level agreements -...


  • Desde casa, México Luxoft A tiempo completo

    **Project** Description**: **Responsibilities**: - Perform L3 Support duties in US trading hours **Skills**: Must have - 3+ years of L3 support experience - Strong understanding of Support processes, SLAs - Ability to read Java code and fix less complex bugs - Working proficiency with Unix - Excellent communication, documentation, and analytical skills;...


  • Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers and...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, México Colocandote.com A tiempo completo

    Key responsibilities: - Perform the Customer facing role for security operational teams having knowledge & experience on network security product and support on IT Security based services to a specified group of external global/corporate customers - Form an integral part of 24*7 rota to provide security in-life support - Configure, troubleshoot, and take...

  • Vmware Cloud Engineer

    hace 7 días


    Desde casa, México Rackspace A tiempo completo

    We are looking for a VMware Cloud Engineer. Please consider the Must-To-Have is knowing VMware and Highly desirable a VCP-DCV certification. Details about the job are listed below. The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone,...

  • Aws Cloud Support

    hace 22 horas


    Desde casa, México Tigerteam A tiempo completo

    Tiger Team la primera Fábrica de reclutamiento especializado en TI, se encuentra en la búsqueda del siguiente Perfil en importante empresa líder mundial en servicios digitales y consultoría de segunda generación. **AWS Cloud Support** **Experiência**: - 7 años de experiência total. - 3-5 años de experiência en el rol de **Cloud Support...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers and...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

  • Office 365 Engineer

    hace 2 días


    Desde casa, México NOVAR GROUP A tiempo completo

    **We, at NOVAR GROUP (American company) is hiring a Remote O 365 Engineer for first small project -Office 365 migration (about 18 accounts)** **Your responsibilities will include**: 5+ years of experience in MS Office 365 environment Advanced technical aptitude working in Office 365. Assisted with the deployment of Office 365 Migration, Troubleshoot and...


  • Desde casa, México Kueski A tiempo completo

    We are Kueski, and our mission is to develop an ecosystem of financial products which are simple and convenient for our users. We are part of the financial digital transformation, being one of the key players in México. **Objective** **Requirements of the position**: - Help desk, monitoring and troubleshooting experience, including servers, network,...

  • Sr. Engineer

    hace 1 semana


    Desde casa, México Consultoría Inguz A tiempo completo

    We are looking for a _**Sr. Application Engineer**:_ - Remote work - Experience Required: 5+ years in engineering design, renewables or similar. - Excellent English,C1/C2 English level. - Use of CAD/CAE Tools: AutoCAD and Solidworks. - MS Office / intermediate. - Background in renewable energies (PV, BESS, Wind, etc.) a plus. - Comfortable in a fast-paced or...

  • Break-fix Engineer

    hace 7 días


    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely...