![Vishay Intertechnology Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Supervisor
hace 2 semanas
**Ayúdanos a construir el DNA de la tecnología.**
Position Title: Customer Service Supervisor
Reports to Department Supervisor
Recruitment Location Planta Bermúdez I, Parque Industrial Antonio J. Bermúdez #8750, Calle. Ohm. Cd. Juárez, Chih., C.P. 32537, México, Vishay, teléfono 656 688 2873
Labor Entity Vishay Guadalajara Jal. Av. Niño Obrero 820-10, Chapalita Oriente, 45040 Zapopan, Jal.
Classification: Sales/ Customer Service
1. SUMMARY OF POSITION: Briefly state the overall purpose of the position in one or two sentences, highlighting the general function(s).
Responsibilities include supervising the customer service function such as order processing, customer expediting, returns, large account management, and supervision of Customer Service personnel.
2. ESSENTIAL JOB FUNCTION(S): Be specific.
Supervises and manages the work assignments of 10-15 Customer Service personnel. Responsible for identifying the training needs of department employees, preparing employee evaluations, administering merit wage increases and handling corrective actions when required. 20
Maintains an open line of communications to the Customer Service Manager and to all outside field sales representatives. 10
Receives and resolves customer complaints concerning shortages, damages, poor quality, mixed ware, incorrect and incomplete documentation and late receipt of product. Resolution of problems can include coordination of authorization of returns and issuance of credit with divisional contacts. 15
Supervises activities such as order entry, expediting, coordination of return authorizations and credit administration with applicable product divisions. 15
Implements approved policies/procedures that need to be followed by CSR’s. Monitors for compliance. 10
Coordinates account activities with the Area Sales Directors regarding specific issues within that territory. 5
3. OTHER PRINCIPAL RESPONSIBILITIES/ACCOUNTABILITIES:
Refers problems outside scope of responsibility to assigned field sales personnel and/or to Customer Service Manager. 10
Maintains files on correspondence, pricing data, open orders and closed orders. 5
Interfaces with representatives within their regions to coordinate and resolve any issues. May need to travel. 5
Coordinates complex projects. 5
4. EXPERIENCE: number of years required and specific type of experience.
5 years of experience in customer service environment with appropriate supervisory skills.
5. EDUCATION: type of degree required, if any, plus specialized technical knowledge or course requirements.
BS in business or equivalent in experience.
Broad knowledge of a discipline such as marketing, sales management, or business administration.
6. DIMENSIONS: number of employees supervised, budget responsibility, product line supervision, sales volume, etc.
Responsible for supervising 10-15 people.
7. PHYSICAL DEMANDS, WORK ENVIRONMENT AND REQUIRED SAFETY EQUIPMENT: be specific.
Typical office environment.
Con nosotros, tu experimentarás trayectorias profesionales únicas, una cultura abierta y colaborativa, un negocio estable que estará a tu disposición y oportunidades para trabajar a nível mundial y local.
¿Tienes las habilidades que necesitamos? ¿Estás listo para ejercer tu poder en tu carrera, así como ejerces tu fortaleza en el mundo? **Si es así, aplica hoy.
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