Customer Service Analyst
hace 4 semanas
The Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.
**Responsibilities**:
- Allocate work as a team leader for a team of clerical/support employees (non-officers and officers)
- Provide solutions and influence decisions with potential for broader organizational impact within established procedures
- Exchange information to team and recommend new work procedures, as needed
- Mentor/coach team (including new department members) and review completion and quality of team’s work as needed
- Evaluate employee performance and provide recommendations for pay increases, promotions, terminations, etc.
**Qualifications**:
- 0-2 years of relevant experience
- Consistently demonstrate clear and concise written and verbal communication
- Demonstrated project management, time management and prioritization skills to react to changing priorities
- Proven ability to assist with product operational details and be customer focused
- Proven ability to build productive working relationships with internal touch points.
- Demonstrated presentation, administration and coordination skills
- Proven self-reliance and accountability to complete tasks
**Education**:
- Bachelor's degree/University degree or equivalent experience
- **2 años de atención a clientes**:
- **Se prefiere experiência relevante (en atención a clientes personas morales Call-Center).**:
- **Habilidades para ser organizado para priorizar múltiples tareas.**:
- **Autosuficiencia y responsabilidad demostradas y capacidad para gestionar el riesgo**:
- **Demostrar constantemente una comunicación escrita y verbal clara y concisa con la capacidad de influir en las partes interesadas**:
- **Habilidades investigativas y analíticas comprobadas**:
- **Inglés básico - intermedio**
**Responsabilidades**:
- Responsable en el desarrollo de sus actividades diarias, teniendo como objetivo la solución inmediata a los clientes.
- Reduzca continuamente el tiempo de respuesta siendo responsable de adquirir conocimientos de forma continua para el desarrollo de sus actividades.
- Proporcionar entrenamiento y apoyo al equipo y servir como punto de contacto para escalar fallas.
- Llevar a cabo los análisis necesarios para resolver problemas, en contacto con los equipos internos en la escalada, según sea necesario.
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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