Customer Service Senior Analyst
hace 3 semanas
The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.
**Responsibilities**:
- Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
- Research current treasury and client operational trends and suggest solutions
- Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
- Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
- Assist efforts to help drive high rates of client adoption
- Ensure requirements are clearly stated and that business and client needs are met throughout development
**Qualifications**:
- 0-2 years of experience in a related role
- Proven system development lifecycle skills
- Proficient understanding of emerging technologies
- Effective verbal and written skills
- Effective analytic and presentation skills
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Zona de trabajo: CDMX**
**Inglés Avanzado Indispensable**
**Responsabilidades**:
- Responsable en el desarrollo de sus actividades diarias, teniendo como objetivo la solución inmediata a los clientes.
- Reduzca continuamente el tiempo de respuesta siendo responsable de adquirir conocimientos de forma continua para el desarrollo de sus actividades.
- Proporcionar entrenamiento y apoyo al equipo y servir como punto de contacto para escalar fallas.
- Llevar a cabo los análisis necesarios para resolver problemas, en contacto con los equipos internos en la escalada, según sea necesario.
**Requisitos**:
- 2 años de atención a clientes
- Se prefiere experiência relevante (en atención a clientes personas morales Call-Center).
- Habilidades para ser organizado para priorizar múltiples tareas.
- Autosuficiencia y responsabilidad demostradas y capacidad para gestionar el riesgo
- Demostrar constantemente una comunicación escrita y verbal clara y concisa con la capacidad de influir en las partes interesadas
- Habilidades investigativas y analíticas comprobadas
- Conocimientos // Nível
- Ingles básico / intermedio
- Admwin - Deseable
- Platino
- Eclipse
- Ondemand
- Avaya Agent
- Fire fly
- Deb/sef
- Citidirect - Deseable
- Flexcube - Deseable
- Global billing
- Service now
- MCO / SPID ( revisar pagos interbancarios pesos y dólares)
- CCDM - Deseable
- STaRS - Deseable
- Paquteria Office
- Outlook
- Zoom - Deseable
- VDI - Deseable
- Jabber
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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