Senior Service Delivery Manager
hace 3 días
You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a
**Senior Service Delivery Manager **. Scroll down to learn more about the position’s responsibilities and requirements.
**Requirements**:
- Proven tracking record of Service and Delivery Management of mid+ size projects
- Expert in business continuity assurance
- Experienced Resource Manager of direct 20+ FTE
- Experience Designing and Implementing Support and Development Services
- Highly accountable in complex escalation situations
- Expert in Customer Management and Service Quality Assurance
- Expert in Service Metrics and Reporting
- Experience in implementing and managing projects/programs under Agile principles
- Experience in Account Management (Project/Service Financial Management)
**Nice to have**:
- ITIL V4 certification
- Public Cloud Certification
- PMP Certification
**We offer**:
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 3 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
**Qualification**:
- Primary Skill: ITSM
- C1 English
Apply
-
Service Delivery Manager
hace 7 meses
Guadalajara, México Hashmap A tiempo completo**Req ID**:249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Service Delivery Manager
hace 7 meses
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Senior Service Manager
hace 1 día
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 188948 We are currently seeking a Senior Service Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Leads intermediate-level service delivery processes and associated projects. Owns one or more service delivery processes. Manages service delivery processes in a standard service delivery environment. Leads continuous...
-
Senior IT Service Delivery Specialist
hace 2 meses
Guadalajara, Jalisco, México Insulet Corporation A tiempo completoJob Title: Senior Staff, IT Service DeliveryDepartment: ITManager/Supervisor: Manager, IT Service DeliverySOP Group: ITClassification: Non-ExemptPosition Overview:The Senior Staff, IT Service Delivery, is responsible for all daily IT operational requirements across Insulet Corporation leading the IT Service Delivery support team. They will be available as a...
-
SAP Service Delivery Manager
hace 7 meses
Guadalajara, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Expert Service Delivery Manager
hace 2 meses
Guadalajara, México Finastra USA Corporation A tiempo completo**Responsibilities**: **What will you contribute?** Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer...
-
Delivery Manager
hace 7 meses
Guadalajara, México Fair Trade Outsourcing A tiempo completoWe are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices **in Mexico are located at Concentro**, in Zapopan, Jalisco. **DELIVERY MANAGER** **Benefits**: - Schedule monday to friday 8:00am - 5:00pm (1 luch hour) - ** Salary $25,000 MXN before taxes**: - Food vouchers - Saving Fund - HMO (Insurance...
-
Service Delivery Lead
hace 3 meses
Guadalajara, México Wipro Limited A tiempo completoOverview: **Role Purpose** - The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the...
-
Service Delivery Lead
hace 9 meses
Guadalajara, México Wipro Limited A tiempo completoOverview: **Role Purpose** - The purpose of the role is to ensure excellent customer servicedelivery of all technology solutions and products to clients, througheffective project management, service metrics tracking, budgetmanagement, issue resolution, optimal resource allocation, andmaintenance of a skilled team of all delivery resources for the...
-
Cloud Service Delivery Manager
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoJob SummaryWe are seeking a seasoned Cloud Service Delivery Manager to join our team at NTT DATA in Guadalajara, Mexico. This role is responsible for overseeing the delivery of cloud services to our clients, ensuring timely and cost-effective results.About the RoleThe successful candidate will possess a broad skill set, including strong program management...
-
IT Service Manager, Delivery Lead
hace 7 días
Guadalajara, México AstraZeneca A tiempo completo**Key accountabilities** - Delivery of end-to-end Application Services through the operational management of the AZ Chennai & Guadalajara Application Maintenance & Engineering teams, other internal teams and third-party suppliers across the service management disciplines - Responsible for all aspects of team management including Planning, Recruitment, Skills...
-
Senior Staff, IT Service Delivery
hace 2 meses
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
-
IT Delivery Service Manager Telcos Redes
hace 4 semanas
Guadalajara, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Guadalajara, Jalisco**: **¿Quiénes somos?** - Empresa 100% mexicana con presencia en todo México, Centroamérica y EEUU nos dedicamos al desarrollo de componentes de electrónicos, embebidos, IoT y software a la medida para diversas industrias, pensamos de forma diferente buscando soluciones innovadoras, pero...
-
Itil Delivery Manager Snow Bilingue Remoto
hace 7 meses
Guadalajara, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...
-
Technical Service Delivery Manager
hace 1 día
Guadalajara, Jalisco, México Oracle A tiempo completoOracle is seeking a highly skilled Technical Service Delivery Manager to join their team in the Support organization.This role involves delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs.The ideal candidate will be responsible for facilitating customer relationships with Support, providing...
-
Service Delivery Manager Lead
hace 2 meses
Guadalajara, Jalisco, México Fair Trade Outsourcing A tiempo completoAt Fair Trade Outsourcing, we're a dynamic transnational company with operations in the United States, Mexico, Ghana, and the Philippines. Our team is committed to delivering exceptional services to our clients.We offer a competitive $25,000 MXN per month, tax-free salary, as well as a range of benefits that make our employees' lives easier.Key...
-
Service Delivery Manager
hace 6 meses
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. As a Service Delivery Manager, you will become an integral member of our Support team, leading the relationship within F5 and between the...
-
Service Delivery Mgr/project Manager
hace 2 semanas
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 307676 We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Position's Overview** At NTT DATA Inc., we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our...
-
Service Delivery Mgr/project Manager
hace 3 días
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 307688 We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Position's Overview** At NTT DATA Inc., we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our...
-
Service Delivery Manager
hace 3 días
Guadalajara, México Oracle A tiempo completoService Delivery Manager (TAM)-220006F2 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** ORACLE'S CLOUD PRIORITY SUPPORT SERVICES The Technical Account Manager or TAM serves as the single point of contact for Oracle Cloud customers who purchase Cloud Priority Service. The TAM is...