Cloud Service Delivery Manager
hace 4 días
We are seeking a seasoned Cloud Service Delivery Manager to join our team at NTT DATA in Guadalajara, Mexico. This role is responsible for overseeing the delivery of cloud services to our clients, ensuring timely and cost-effective results.
About the RoleThe successful candidate will possess a broad skill set, including strong program management skills, excellent communication and leadership abilities, and a Can Do attitude. They will work closely with cross-functional teams to identify customer needs and deliver high-quality services.
Key Responsibilities- Maintain positive relationships with customers
- Identify customer needs and oversee service delivery within the business context
- Manage finances and budgets and track contract deliverables
- Determine ways to reduce costs without sacrificing customer satisfaction
- Assess customer feedback and use creativity to establish, improve, and refine services
To be successful in this role, you will need:
- A bachelor's degree in a business-related field
- Bilingual - Fluent in English and Spanish
- Experience in Project Management, preferably in a technical or infrastructure-related role
- Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
10+ years relevant experience, deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery. Enterprise work experience dealing with highly complex situations is strongly preferred. PMP, ITIL, Agile, Azure, AWS, and GCP certifications are also desirable.
Salary Range$80,000 - $120,000 per annum, depending on experience.
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