Bilingual Customer Service Agent

hace 2 meses

Hermosillo, México LACSA LABORATORIOS A tiempo completo

The primary goal is to provide outstanding customer service, promptly resolving issues, and ensuring customer satisfaction through every interaction. This includes addressing inquiries, managing claims, and offering accurate information about the company’s products and services.
- **RESPONSABILITIES AND FUNCTIONS**_

**Customer Service**:

- Resolve issues efficiently and ensure that customers receive a satisfactory resolution.

**Interaction Recording**:

- Maintain accurate and complete records of all customer interactions, ensuring that detailed histories are available for follow-up and future reference.
- Log inquiries, complaints, and resolutions in the company’s CRM system.

**Service Goals Compliance**:

- Meet and exceed established performance goals related to service quality, response time, and overall customer satisfaction.
- Ensure timely and effective resolution of customer inquiries.

**Training and Development**:

- Participate in training sessions and continuously update knowledge on the company’s products, services, and customer service best practices.
- Stay informed on company policies and procedures to provide accurate information to customers.

**Customer Retention and Satisfaction**:

- Focus on providing a positive customer experience that enhances satisfaction and loyalty.
- Handle difficult or challenging customers in a professional, courteous, and empathetic manner.

**Collaboration with Internal Teams**:

- Liaise with other departments such as Sales, Product Development, and Shipping to resolve customer inquiries and provide accurate information.
- Escalate complex or unresolved issues to appropriate departments or managers.
- **REQUIREMENTS**_

**Experience**:

- Prior experience in customer service, preferably in a call center or direct consumer-facing role.
- Experience in resolving customer issues and providing excellent customer support.

**Skills**:

- Strong verbal and written communication skills.
- Proficient in using Office software and a quick learner with company-specific software or CRM tools.
- Active listening skills, with the ability to empathize and understand customer concerns.
- Ability to handle difficult conversations and challenging situations calmly and professionally.

**Other Requirements**:

- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a team.
- Flexibility to adapt to changes in policies, procedures, and technologies.

Tipo de puesto: Tiempo completo

Sueldo: $11,500.00 - $14,000.00 al mes

Beneficios:

- Aumentos salariales
- Bebidas gratis
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo

Pago complementario:

- Bono de asistencia
- Bono de puntualidad

Tipo de jornada:

- Lunes a viernes

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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