Problem Management Analyst

hace 1 mes

Saltillo, México Johnson Controls A tiempo completo

**Job Details**

**What you will do**:
Change Management Analysts play a key role in the success of organizational change such as changes to business processes, technologies, organizational structure, job roles and systems. Their mission is to prepare the IT organization for change to realize maximum benefits & ROI and to mitigate any negative impacts to both internal staff and external customers.

Problem Management Analysts work with people across all levels of an organization. They identify and manage problems using preventative methods and identifying underlying causes to help prevent future issues.

**How you will do it**:
**Change Management Responsibilities**:

- Leading the change management activities within a structured process framework.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition.
- Evaluating the change impact and organizational readiness to limit potential risk.
- Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure successful implementation
- Identifying risks and developing risk mitigation tactics.
- Supporting custom built training and communication as part of change management analysis. Activities may include designing or delivering training resources to appropriate userbase.
- Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
- Conduct post-implementation reviews to assess the decisions and performance related to the change request. Perform follow up evaluations to ensure PIR actions are implemented successfully
- Providing reporting and other updates to management and project teams.

**Problem Management Responsibilities**:

- Manage, monitor and where possible ensure Problems and Major Incidents are permanently fixed (including identifying, recording and allocation of Problems/Major Incidents to the relevant operations teams
- Ensure that the root cause of Problems are proactively identified and documented
- Chair and contribute to any meetings concerning Incident Root Cause Analysis
- Chair and contribute to Problem review meetings

**What we look for**:
**Required**
- Good understanding of change and problem management principles, techniques & tools.
- ServiceNow
- Effective facilitation and influencing skills.
- Bachelor’s Degree in IT or related.
- Strong language skills especially fluent in English.
- Strong stakeholder management skills.
- Conflict resolution and negotiation skills.
- Good listening and communications skills.
- Project management and planning skills.
- Analytical mindset and critical thinking.
- Able to cope with pressure.
- Good problem-solving skills.
- Team player & able to collaborate with others.

  • Problem & Incident Analyst

    hace 2 meses

    Saltillo, México Laura De Jesús A tiempo completo

    Nos encontramos en búsqueda de " **Problem & Incident Analyst**" para laborar en modalidad hibrida en Monterrey. **Requerimos**: - Inglés Conversacional - Licenciado en Informática, Empresariales o afines **Experiência en**: - Experiência en definición de Servicios de negocio y tecnología. - Conocimientos básicos de ITIL...

  • Problem & Incident Analyst

    hace 5 días

    Saltillo, México PlayFul A tiempo completo

    **PLAYFUL CONSULTORA DE INNOVACIÓN DE NEGOCIOS** Hemos transformado los productos y servicios de nuestros clientes a lo largo de más de 15 años. **Buscamos: Problem & Incident Analyst** **Requisitos**: - Licenciatura en Informática, Negocios o afines. - Experiência en definición de Servicios de negocio y tecnología. - Se requiere base ITIL...

  • Process Management, Analyst

    hace 1 semana

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Service & Process Governance Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards. **How you will do it**: - Defining & executing the process governance strategy and framework. - Develop reporting and tracking to communicate...

  • Analyst HRssc Talent Management

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    The HRSSC Talent Management Analyst is responsible for providing inquiry and transaction support regarding learning and development topics as well as performance management topics to employees, managers, HR Business Partners and HR professionals, Learning Coordinators, and Instructors. In a lesser extent, respond to inquiries from vendors, external LMS users...

  • Analyst HRssc Talent Management

    hace 1 mes

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **Primary Directive**: The **HRSSC Talent Management Analys **t is responsible for providing inquiry and transaction support regarding learning and development topics as performance management topics as to employees, managers, HR Business Partners and HR professionals, Learning Coordinators and Instructors. In a lesser extent, respond to...

  • Analyst HRssc Talent Management

    hace 2 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** The HRSSC Talent Management Analyst is responsible for providing inquiry and transaction support regarding learning and development topics as well as performance management topics to employees, managers, HR Business Partners and HR professionals, Learning Coordinators, and Instructors. In a lesser extent, respond to inquiries from vendors,...

  • Service Portfolio Management Analyst

    hace 1 semana

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are...

  • Knowledge Management, Sr. Analyst

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Knowledge Management Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards. **How you will do it**: - Defining & executing the process governance strategy and framework. - Develop reporting and tracking to communicate process...

  • Process Management, Sr. Analyst

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Service & Process Governance Senior Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards. **How you will do it**: - Defining & executing the process governance strategy and framework. - Develop reporting and tracking to...

  • Hardware Asset Management, Analyst

    hace 1 semana

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Hardware Asset Management Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards. **How you will do it**: - Defining & executing the process governance strategy and framework. - Develop reporting and tracking to communicate...

  • Process Management, Sr. Analyst

    hace 6 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Service & Process Governance Senior Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards. **How you will do it**: - Defining & executing the process governance strategy and framework. - Develop reporting and tracking to...

  • Order Management Analyst

    hace 1 mes

    Saltillo, México Ternium A tiempo completo

    Order Management Analyst **Fecha**:25 jul. 2023 **Ubicación**: San Nicolas de los Garza, MX **Empresa**:Ternium **1. Finalidad de Función** - Garantizar el correcto funcionamiento de las herramientas de gestión en el área, así como implementar y mejorar continuamente los sistemas actuales apegándose a nuevos procedimientos operativos y de...

  • Analista de Inventarios de Contenedores

    hace 2 días

    Saltillo, México WORKFORCE MANAGEMENT A tiempo completo

    Uno de nuestros principales propósitos es atraer al mejor talento para nuestros socios comerciales, por lo que hoy te invitamos a formar parte de nuestro equipo de trabajo PARA UNA EMPRESA DEL SECTOR LOGÍSTICO como: "CONTAINER FLOW ANALYST" El puesto de CONTAINER FLOW ANALYST es pieza importante para el cumplimiento del área de Logística, ya que es...

  • Contract Analyst

    hace 6 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** Contract Analyst, MBC **Job Description: Johnson Controls is a global leader in the development, manufacture and sale of a wide range of building technologies and solutions, including building management systems, access, video and intrusion security systems, fire detection and suppression systems, air systems, refrigeration and HVAC...

  • Service Portfolio Management, Sr. Analyst

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are...

  • Service Catalog Management, Sr. Analyst

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Senior Analyst, Service Catalog Management (SCM) performs on a team as an evolving Subject Matter Expert (SME) for the function of Service Catalog Management. The purpose of this position is to provide and maintain accurate information on all services that are available to be requested via the end user Service...

  • Service Catalog Management, Sr. Analyst

    hace 6 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Senior Analyst, Service Catalog Management (SCM) performs on a team as an evolving Subject Matter Expert (SME) for the function of Service Catalog Management. The purpose of this position is to provide and maintain accurate information on all services that are available to be requested via the end user Service...

  • Service Level Management, Sr. Analyst

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Senior Analyst, Service Level Management (SLM) performs on a team as a developing Subject Matter Expert (SME) for the function of Service Level Management. The purpose of this position is to ensure that all current and planned IT Services are delivered to agreed achievable targets through a constant cycle of...

  • Specification Management Analyst

    hace 2 días

    Saltillo, México PepsiCo A tiempo completo

    **Overview** PepsiCo Global Business Services (GBS) works hand-in-hand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. We provide capability excellence that enables operational excellence to fuel PepsiCo’s growth and drive competitive advantage. The GBS team is powered by...

  • Engineering Analyst

    hace 1 semana

    Saltillo, México Kohler A tiempo completo

    **Location**:Juárez, Nuevo León. **Work Mode**:Hybrid. **BASIC FUNCTION** This analyst position is responsible for the creation, maintenance, development, and support of structured global product data management including document management, knowledge management and engineering change management. - The core responsibilities of this position will...