Video Conferencing Coordinator

hace 4 semanas

Ciudad de México Alcon A tiempo completo

Video Conferencing Coordinator - MACD Specialist
- Location: Mexico City (Hybrid)_

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Video Conferencing Coordinator - MACD Specialist supporting Global IT Video Conferencing Services, you will be trusted to work on MACD (Move, Add, Change, and Delete) activities and service optimization at Mexico City, Mexico.

IN THIS ROLE, A TYPICAL DAY WILL INCLUDE:

- Coordinating and executing MACD activities for video conferencing systems, including installation, updates, changes, and removals of equipment and configurations.
- Managing and prioritizing service requests in the ITSM platform (e.g., ServiceNow), ensuring timely and effective resolution according to Service Level Agreements (SLAs).
- Providing escalation support for complex video conferencing issues, collaborating with engineering teams or third-party vendors for troubleshooting and resolution.
- Analyzing current video conferencing setups and recommending improvements or optimizations to meet business needs.
- Documenting MACD activities, service requests, incidents, and solutions for accurate record-keeping.

WHAT YOU’LL BRING TO ALCON:

- Education: B.S. or B.A. in Information Systems, Computer Science, Business Administration, or related field, or equivalent experience.
- Experience: 1-3 years of experience managing video conferencing systems and performing MACD activities.
- Technical Skills:

- Proficiency in video conferencing platforms (e.g., Microsoft Teams, Zoom, Cisco Webex).
- Strong technical troubleshooting and problem-solving skills.
- Experience with IT Service Management platforms (e.g., ServiceNow) for service request tracking.
- Behaviors:

- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
- Effective communication with technical and non-technical teams, offering clear guidance and support.

HOW YOU CAN THRIVE AT ALCON:

- Work in a collaborative environment where technical excellence and problem-solving are valued.
- Opportunity to optimize and innovate global video conferencing services.
- Access to professional development opportunities and cross-functional collaboration.

Work Hours:

- Monday to Friday, 8:00 am - 05:00 pm CST.
- On-call availability for escalations or critical MACD activities.

KINDLY SUBMIT YOUR RESUME IN ENGLISH.

ATTENTION: Current Alcon Employee/Contingent Worker

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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