Customer Service Analyst
hace 2 semanas
Torreón, Coahuila
**Customer Service Analyst**
Objective
To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight.
**Responsibilities/Skills**
- Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.
- In charge to review EDI transmission and reflect them properly on Plex system, as well as customer portal updates
- In charge to address any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.
- Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because the lack of capture or excess/obsolete because and incorrect capture.
- Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because demand management issues.
- Internal meeting attendance, in order to be informed about model-year changes or the engineering changes to avoid lack or material or the excess or obsolete due to demand management issues and weekly road maps information
- Implement the adequate controls to avoid obsolescence of finished goods or raw material because a demand management issue on the forecast entered on the ERP Plex.
- Keep close contact with support areas, such as Manufacturing, Quality, Customs, Engineering, in order to assure on time shipments
- Implement conciliation in order to avoid fluctuations in customer demand.
- Anticipates and prevents problems; effective decision making; works on continuous process improvement; eliminating processes that do not add value and implementing processes which ensure customer satisfaction
- Comply with the fulfil environmental, safety and health legal requirements set out in the legislation and regulations of our customers and other applicable stakeholder’s requirements to whom we are related to our activities and products, as well as those EHS requirements established by the Company.
**Required Profile**
**Education and Experience**
- Bachelor’s degree on the administration and/or engineering area
- Fluent on English 80% or higher
- ERP knowledge
**Skills/Knowledge Requirements**
- Experience with the MRP and Scheduling software, like Mfg-pro, Oracle, SAP, JD power and or Plex Mfg. system
- Strong Knowledge of Office usage, especially with MS Excel advanced user or expertise on data bases
**Competencies**
- Influencing
- Managing Work
- Communication
- Quality Orientation
- Customer Orientation
- Work Standards
**Benefits**
- An active full-time position with competitive total rewards.
- Equal Opportunity Employer - Inclusive Company.
**Steps to Apply
-
Customer Service Analyst
hace 4 días
Ciudad de México Diageo A tiempo completoJob Description: Contrato por tiempo determinado (6 meses) Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of ambitious individuals, our teams blend a diverse range of...
-
Customer Service
hace 3 días
Ciudad de México Human Quality A tiempo completoImportant and prestigious company requires Customer Service Customer retention and advice to understand their needs and align products and services United States customer service Experience in call center or customer service via telephone, Minimum 2 years experience From high school completed Advanced oral and written English between b2 and c2. Hours...
-
Customer Service
hace 6 días
México Human Access A tiempo completoEmpresa líder en manufactura de soluciones de sujeción, está en búsqueda de tu talento como "Customer Service” Objetivo: Prospección de clientes potenciales, customer service, apoyo en seguimientos a solicitudes de clientes y soporte a outside sales. **Requisitos**: - Carrera en Ing. Industrial, administración o afines. - Experiência...
-
Service Agent Analyst
hace 3 días
México Brose A tiempo completo**Querétaro**: **Service Agent Analyst**: As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success. **Your...
-
Customer Service
hace 7 días
México Page Personnel A tiempo completoCustomer Service experience working in process manufacturing food, or beverage - Customer Service experience working in process chemical, or pharmaceutical. **Sobre nuestro cliente**: **Descripción**: - Manage customer orders for US, EMEA, and Mexico supporting all locations. - Maintain customer profiles. - Maintain sales order related records, enter...
-
Customer Service
hace 6 días
México MSNS HR TECHNOLOGY LLC A tiempo completo**Rol: Customer Service (Múltiples roles)** **Aperturas: 10+ contrataciones** **Ubicación: - Monterrey N.L. México** **Modelo: - Híbrido Monterrey** **Salario: - BRUTO 20K-25K MXN/Mes + Beneficios Estándar** **Inglés Comunicación: Avanzado** **Experiência**: 6+ Months Experience in Customer Service / BPS (bilingual costumer support, no IT...
-
Associate Service Desk Analyst
hace 3 días
México Kerry A tiempo completo**Requisition ID **45201 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...
-
Customer Service
hace 3 días
México Asahi Kasei Plastics Mexico A tiempo completoAsahi Kasei has a job opportunity for a: **CUSTOMER SERVICE COORDINATOR** **Position Purpose**: Coordinate and ensure the administrative process of the customers orders, following the internal processing structure with the purpose of attending the needs and requirements of our clients sending them to the appropriate area. **Main Activities**: Coordinate...
-
Customer Service Agent
hace 6 días
México ReservHotel A tiempo completoReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...
-
Customer Service Agent
hace 4 días
México ReservHotel A tiempo completoReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...
-
Customer Service Agent
hace 4 días
México ReservHotel A tiempo completoReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...
-
Customer Service
hace 3 semanas
México Grupo Albatros A tiempo completo**GRUPO ALBATROS SOLICITA** **CUSTOMER SERVICE** **Requisitos**: **BACHILLERATO CONCLUIDO** **INGLÉS 70%** **ATENCION A CLIENTE** **EXCELENTE ACTITUD DE SERVICIO** OFRECEMOS SUELDO COMPETITIVO PRESTACIONES DE LEY DE LUNES A VIERNES CON UN DIA DE DESCANSO ENTRE SEMANA Tipo de puesto: Tiempo completo Salario: $8,292.17 - $13,000.00 al...
-
Customer Service
hace 1 semana
México Grupo Albatros A tiempo completo**GRUPO ALBATROS SOLICITA** **CUSTOMER SERVICE** **Requisitos**: **BACHILLERATO CONCLUIDO** **INGLÉS 70%** **ATENCION A CLIENTE** **EXCELENTE ACTITUD DE SERVICIO** OFRECEMOS SUELDO COMPETITIVO PRESTACIONES DE LEY DE LUNES A VIERNES CON UN DIA DE DESCANSO ENTRE SEMANA Tipo de puesto: Tiempo completo Sueldo: $8,292.17 - $13,000.00 al...
-
Customer Service and Sales
hace 4 días
México Quimati A tiempo completoCustomer Service Executive Advanced English. Experience in the position in industrial manufacturing companies. 2 years minimum. Activities: - Respond to customer requirements. - Generate production orders in the system, follow up of OC. - Generate output orders for product delivery. - Monitor the transfer and ensure effective delivery. - Responsible for...
-
Customer Service
hace 4 días
México reclutamiento art A tiempo completo¡ESTAMOS CONTRTANDO CUSTOMER SERVICE! Ofrecemos: Sueldo: $35,000 a $45,000 Prestaciones superiores a la de ley. **Requisitos**: - Experiência en el ramo automotriz - Experiência mínima de 2 años en atención al cliente - Inglés: Avanzado - Escolaridad: Lic. Admón., Ingeniería en Logística o Afin. Dias que se labora: De lunes a viernes Horario:...
-
Customer Service Contact
hace 1 día
México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
Customer Service
hace 4 días
México Metrican Estampados S.A. de C.V. A tiempo completo**CUSTOMER SERVICE** - **Perfil requerido**:_ **Experiência**: - Licenciatura terminada - Customer Service en el giro automotriz: 2 años (Obligatorio) - Portales del giro automotriz: 1 año (Deseable) - Ingles intermedio (Deseable) - Procesos de embarques a clientes - Planeación de Producción - Experiência en la Industria Automotriz **FUNCIONES**: -...
-
Customer Service
hace 7 días
México Consultores Maag A tiempo completo**Customer Service.** **Escolaridad**: Lic. en Administración o afín. **Actividades**: Soporte a Coordinación de Servicio a Clientes en revisión y procesamiento de órdenes de compra de los clientes. ingresar la orden en el sistema ERP SAP. Apoyar con la realización de cotizaciones para los clientes. Envía a los clientes facturas fiscales,...
-
Customer Service
hace 6 días
México KIRBYMEX SA DE CV A tiempo completoESTAMOS EN BÚSQUEDA DEL SIGUIENTE TALENTO CUSTOMER SERVICE Escolaridad: Ingeniería o Licenciatura concluida. Nível de inglés avanzado Dominio de Microsoft Office intermedio-avanzado Experiência indispensable: 1 año en el puesto Si te interesa la vacante y cubres con los requisitos mencionados comparte tu información al correo mencionado en la...
-
Customer Service Agent
hace 4 días
México USA TRANSFERS A tiempo completoUSA TRANSFERS, se encuentra buscando Ejecutivos de Atención al cliente / Customer Service. *Requisitos: - Disponibilidad de horario. - Nível alto de inglés (escrito, oral, comprensión auditiva) y habilidades informáticas. - Experiência mínima de 1 año en área de atención a clientes, customer service. Competencias: Excelente actitud de servicio,...
