Operations Team Lead

hace 2 meses

Monterrey, México Transplace de Mexico Global A tiempo completo

First escalation contact for day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments. Freight Covered Every Day
-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures. Customer Relationship
-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc. Carrier Relationship
-Productive carrier relationship development, cover loads, handling, and management of difficult situations, etc. Achieve Internal Department Goals
-Ensure appropriate use of internal high-service, fair and cost competitive services. Maintain actual business (NR and volume) Financial Procedures and Operating Metrics
-Detention management, research/resolving invoice discrepancies and unbilled.
- Secure capacity for loads.
- Leverage carrier communication to influence capacity awards during tight markets.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Ensure daily update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary. Ensure with the team and enter shipment status information
-check calls, loaded calls, unloaded calls, reference number information.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Resolve financial discrepancies in TMS financials Utilize TMS to actively manage on-time performance and automation objectives
- Utilize TMS with the correct information to actively manage on-time performance and automation objectives
- Assist in onboarding process to operations
- Ensure daily updates by creating templates in TMS
- Train new hire employees within daily operation processes, flow and needs
- Train carriers for operation purposes and implementation calls
- Oversee team assigned to the position and monitor service across different accounts.
- Track volume and revenues on weekly basis (Scorecards).
- Track volume and revenues on weekly basis (Scorecards).
- Oversee and correct service issues with customers.
- Demonstrate ownership of assigned segments of business.
- Identify and resolve the root and cause of financials discrepancies in TMS financials.
- SAM- Owners of Customers type C
- Monthly call with each customer
- Create report every 2 weeks with high level information and send it to supervisor

**Basic Qualifications**
- 1 - 2 Years of experience is preferred
- College Degree
- Advanced Spanish and English written, oral, and presentation communication skills. Microsoft Excel
-Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
- Knowledge and Utilization of the TMS by the team. Knowledge of Microsoft Tools
-Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc. Knowledge of the Customer's Business
-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
- Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.

**Preferred Qualifications**
- Adaptability/Flexibility (Adapts to changes in the work environment to meet demands - Manages competing demands - Accepts criticism and feedback - Manages difficult situations objectively and rationally)
- Analytical (Conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity - Carefully weighs the impact of a broad range of related issues or factors - Requests the opinions and insights of others during problem-solving efforts, when appropriate)
- Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed)
- Coordination & Collaboration (Ability to work together with internal and external contacts to link the responsibilities and actions of others and attain concord, including the ability to collaborate within Transplace teams to effectively leverage brokerage services)
- Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner)

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