Client Support Representative
hace 1 semana
**What do we do?**
We harness the power of our top-ranking online resources to boost the visibility of law firms and help you reach your ideal target audience.
By providing efficient solutions to legal marketing challenges, small law offices can compete with bigger firms for potential clients, regardless of practice area. We work to align our services to your legal marketing needs, from lead generation and intake to website development and online profiles. Martindale-Avvo is proud to lead digital marketing initiatives among solo practices and small and medium law firms. With a rich history of matching clients to the right attorneys for over 150 years, our team is focused on your firm’s future with innovative solutions that easily integrate with your current technology
**Responsibilities**:
- Work includes assisting customers telephonically or non-telephonically with service and support issues.
- Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with Martindale-Hubbell products.
- Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
- Provide proactive support to segmented customer groups.
- Research and troubleshoot Website design issues and questions ranging from simple to complex in a timely manner.
- Provide customers with expert advice that will assist them in achieving the highest possible visibility on the web. This may range from online collaboration to search engine optimization tips.
- Project participation and idea generation that insures continuous improvement of department tools and resources.
- Must be able to support and resolve confidential Ratings inquiries.
**Skills**:
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Exceptional Demandforce product knowledge.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $13,000.00 al mes
Horario:
- Lunes a viernes
- Turno matutino
Prestaciones:
- Ayuda o servicio de transporte
- Estacionamiento gratuito
- Opción a contrato indefinido
- Vales de despensa
Pregunta(s) de postulación:
- ¿How good is your english level?
Lugar de trabajo: Empleo presencial
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