Service Delivery Manager
hace 6 meses
Description
- To lead and take ownership of, and manage through to resolution, Incident
escalations raised by external and internal clients.
- Leadership: Develop the skills, attitude and business awareness of members within
the Team so as they perform at optimal level
- Quality: Ensure high quality of deliverables to the business. Take ownership and
accountability for problem resolution arising from deliverables.
- Performance: Ensure that SLA’s are being met and adhered to. Development of
members in the team to increase their skill set
- Improvement: Continually aim to improve the support and reporting processes of
PPS Service Delivery
- Process driven approach with exposure to one of the following control frameworks
ITIL, Six Sigma, PCI DSS, SOC or others
- Minimize the impact of Incidents that cannot be prevented
- Ownership of escalated Incident through to resolution
- Able to produce reports on Key Performance Indicators
- Proactively communicates status of tasks
- Notifies stakeholders of service impacting operations to negotiate timings
**Requirements**:
ESSENTIAL
- Must have substantial professional experience of leading a Service Delivery Team
- Certification in Operations discipline in any one of the following ITIL/Six Sigma/ISO
- Competent in the use of Linux/Unix/SQL.
- Knowledge of using Monitoring Tools such as App Dynamics - OpsGenie - Nagios
- Ability to write reports and business correspondence
- Use data to drive better outcomes
- Ability to effectively present information and respond to inquiries from clients,
skills that develop client confidence, respect and develop cooperative relationships
with all levels of people throughout the organisation
DESIRABLE
- Experience in the financial services sector
- Knowledge of Oracle SQL
- Knowledge of back office technologies
- Vendor management and contract negotiation experience
- Proficiency in MS Word, Excel, PowerPoint, BI tools
5 years
-
IT Service Delivery Manager
hace 7 meses
Miguel Hidalgo, México Willis Towers Watson A tiempo completoThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible...
-
Service Delivery Manager
hace 5 meses
Miguel Hidalgo, México ACI Group A tiempo completo**Gestor de demanda / Service Delivery Manager** **Conocimientos**: - Liderazgo y coordinación de equipos multidisciplinarios (Equipos squad) - Distribución de tareas y recursos para la ejecución de proyectos - Control de indicadores para medir el progreso y la eficacia de los equipos de trabajo - Ciclo de vida de proyectos de TI - Metodologías ágiles...
-
Ito Service Delivery Manager
hace 5 meses
Miguel Hidalgo, México STEFANINI LATAM A tiempo completoEstamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir informes mensuales detallados y supervisar escalonamientos por parte del cliente. **Responsabilidades y atribuciones** - Supervisar la...
-
Service Delivery Manager
hace 5 meses
Miguel Hidalgo, México Connectingology A tiempo completoDescripción Únete a una importante consultora de tecnología internacional como nuestro nuevo Service Delivery Manager. En este rol crucial, serás responsable de garantizar que los servicios de tecnología de la información (TI) de la empresa funcionen de manera eficiente y efectiva, proporcionando un soporte excepcional a nuestros clientes y colaborando...
-
Operations Service Delivery Manager
hace 5 meses
Miguel Hidalgo, México Connectingology A tiempo completoDescription Provide support, direction, supervision and coordination of activities for First and Second Line Teams and monitor their progress and expectations. - Refinement of Incident Management processes to align with ITIL/Six Sigma/ISO framework Meeting Incident SLA levels Accountable to Head of Service Operations Responsible for 1st & 2nd line...
-
Product Delivery Senior Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewWe are PepsiCo, a leading food and beverage company with a rich history of innovation and commitment to excellence. We are seeking a highly skilled and experienced Senior Manager to lead our Product Delivery and Operations team for Global Commercial and Consumer Applications.This is an exciting opportunity to join a dynamic and fast-paced team that...
-
Service Delivery Manager
hace 7 días
Miguel Hidalgo, Ciudad de México Milwaukee Tool A tiempo completo{"Responsibilities": "Job Description:Under the direction of and reporting to the Service Director, the primary duty of the Service Specialist is to ensure the correct operation of the Authorized Service Centers (ASC) to meet corporate objectives: Turn Times, User Experience with repairs at ASC and Service KPIs. Also handles customer inquiries and issues,...
-
Delivery Manager
hace 6 meses
Miguel Hidalgo, México Connectingology A tiempo completo¡Únete a una importante consultora de tecnología internacional como nuestro nuevo Delivery Manager! En esta posición clave, tendrás la oportunidad de liderar y dirigir las operaciones de tecnología de la información, colaborando estrechamente con clientes de renombre mundial para garantizar la entrega eficiente y efectiva de servicios de alta calidad....
-
Digital Product Delivery Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Product Delivery Manager to join our team at PepsiCo. As a key member of our Digital Products and Services organization, you will be responsible for delivering and sustaining digital products across our core priorities to accelerate our digital transformation.As a Digital Product Delivery Manager, you...
-
Service Desk Manager
hace 5 meses
Miguel Hidalgo, México DB Soluciones A tiempo completo**Vacante para la empresa DB Soluciones en Miguel Hidalgo, Ciudad de México**: SERVICE DESK MANAGER ENGINEERING/COMPUTER SCIENCE/SYSTEMS ADMINISTRATION MINIMUM EXPERIENCE OF 5 YEARS IN SIMILAR POSITION RESPONSIBILITIES: - MANAGE AND LEAD A TEAM OF SERVICE DESK TECHNICIANS, PROVIDING ORIENTATION, TRAINING AND PERFORMANCE FEEDBACK. - DEVELOP AND IMPLEMENT...
-
Product Delivery Leadership Manager
hace 11 horas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout PepsiCoPepsiCo is one of the largest food and beverage companies in the world, with iconic brands consumed more than a billion times a day in over 200 countries.What We OfferWe offer a wide range of benefits, including opportunities to learn and develop every day through various programs, internal digital platforms that promote self-learning, and...
-
Digital Product Delivery Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and growth. We are seeking a highly skilled Digital Product Delivery Manager to join our team and help drive our digital transformation.The ideal candidate will have a strong background in software development, IT service management, and customer success. They will be...
-
Transportation Analyst
hace 2 días
Miguel Hidalgo, México IMILE DELIVERY A tiempo completoWe are a company dedicated to transportation in expansion at national and international level, we are currently in 30 states of the Mexican Republic and we continue to grow, internationally we have presence in more than 15 countries and counting: **We are looking for**: Specialist for Transportation Analyst. **We offer**: Salary $20,000 to $25,000 monthly...
-
Latin America HR Services Manager
hace 2 meses
Miguel Hidalgo, México WTW A tiempo completoAs the HR Services Manager for Latin America, you will be responsible for providing HR Services advice, support and expertise to the Region’s HR Function and to business stakeholders. You will work closely with the Service Centers, HR Services, Talent Advisors, HR Generalists, Employee Relations, HR IT, Payroll, IT, Recruiting, Facilities, General Counsel,...
-
Knowledge Management Associate Manager
hace 6 meses
Miguel Hidalgo, México PepsiCo A tiempo completo**Overview** **Knowledge Management Associate Manager** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the...
-
Knowledge Management Associate Manager
hace 6 meses
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: **Knowledge Management Associate Manager** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the...
-
Storage Associate Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and growth. We are seeking a highly skilled Storage Associate Manager to join our team and contribute to our mission of delivering exceptional customer experiences.This role is part of our Data Protection Org under Global Compute service and is responsible for the...
-
Service Operations Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México Milwaukee Tool A tiempo completoJob Description:As a Service Operations Manager at Milwaukee Tool, you will oversee the correct operation of Authorized Service Centers (ASCs) to meet corporate objectives. This includes ensuring timely turn times, excellent user experience with repairs, and meeting key performance indicators (KPIs). You will also handle customer inquiries and issues,...
-
Enterprise Service Management Analyst
hace 5 meses
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...
-
Delivery Processing Analyst
hace 1 mes
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...