Customer Service Representative
hace 1 mes
Company Description
Current (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell’s Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with solutions that create inspiring, efficient and safe environments. Current products dramatically improve lighting quality, reduce energy demand, and have become synonymous with reimagined physical spaces. The history of the company demonstrates decades of trusted quality and reliability. Current's portfolio includes 35 industry-leading product brands each offering a unique value proposition. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.
**Job Description**:
- Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments, outside Sales Representatives and multiple channels of distribution.
- Promotes organizations products and services.
- Work is performed under moderate supervision.
- Follow up on communication between corporate and planning / operations.
- Analyze availability of materials to make commitments with customers.
- Great customer service follow up and communication skills.
- Elaborate daily reports to meet the required orders from different customers.
- Coordination with internal departments to meet customer needs.
**Qualifications**:
- Minimum 1 year experience.
- Bachelor's degree in Administration, communication and related.
- English level: English 90% oral and written
- Computer Programs: SAP, Outlook
- So changes
- Past Due
- MH and Lead time reports
- Proceso de escalamiento
Additional Information
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