Ops Support/research
hace 2 semanas
**Description**:
**Purpose**
**Essential Duties**
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
- Will manage team releases, coordinate with internal customers on platform operations
- Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
- Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
- Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
- Will be available to provide 24/7 on-call support for the Merchant Accounting System
- Act as a mentor and leader for entry-level roles
**Other Duties**
- Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly
- Will drive initiatives, collaborate with other teams and resources
**Required Qualifications**
- Bachelor’s Degree or relevant experience in place of education
- Minimum four years of Relevant Experience
- Information Technology Field and/or Bankcard Industry experience
- Able to work days, Mon-Fri, 8 AM to 5 PM.
- Must be available for 24/7 On-Call production support.
- Google Suite experience
- Merchant Accounting System (MAS) knowledge
**Preferred Qualifications**
- Demonstrated ability working in a high volume, high availability environment
**Competencies**
- Strong verbal and written communication skills.
- Collaborates effectively with others
- Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
- Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
- Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs
- Industry Knowledge - Continued self-education as it relates to current or future roles within the team
- Incident Response - Knowledge and skills to contribute to all phases of Incident Response.
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