Customer Support Onboarding Consultant
hace 2 semanas
**Job Type**: Full-time Perm
**Shift**: Mon - Fri | 9am - 6pm - some weekends
**About the company**:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
**About the role**:
A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.
**Responsibilities**:
- Deliver training for new customers as part of their onboarding process
- Take inbound customer support calls, answer webchats and tickets
- Where appropriate, escalate and accurately record customer data
- Conduct remote trouble-shooting and training sessions with clients
- Develop and maintain an in-depth knowledge on all products and services
- Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs
**Requirements**:
- Driven and proactive - Can work independently and is determined to succeed (essential)
- Organised - Manage diary, phone and update systems with great attention to detail (essential)
- Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
- Personable - Able to keep calm and show empathy for customers (essential)
- Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)
**Benefits**:
- Progression and increased basic salary through performance targets
- Earn uncapped commission through an “inbound sales” approach
- Life, medical and dental insurance
- Exclusive retail, restaurants, travel and accommodation discounts
- 24/7 access to health/well-being online centre
- Long service and half annual awards
What are the next steps?
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
Work Location: Remote
**Salary**: $421,300.00 - $635,093.00 per month
**Experience**:
- Customer Service: 1 year (required)
- Account Management: 1 year (preferred)
**Language**:
- English (required)
- Spanish (required)
Work Location: Remote
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