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Business Architect
hace 3 meses
**TOP REQUIREMENTS**: Genesys technical implementation knowledge or related skills with a similar software vendor, Business requirements gathering and analysis for call center agent migrations, Ability to lead a large cross-functional team.
**Is this person a sole contributor or part of a team? Part of a team. If so, please describe the team? (Name of team, size of team, etc.)**
OmniChannel Architecture team 10-12 Business Architects.
- Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise OmniChannel architecture.
- Engages in business analysis and design for contact routing, personalization, OmniChannel, and self-service analysis and design.
- Analyzes and defines business and agent desktop requirements, which evolve over time into an enterprise framework to form a single holistic set of OmniChannel business capabilities.
- Translates enterprise and/or business requirements into long-term technical architecture, OmniChannel, and data lake solutions.
**What software tools/skills are needed to perform these daily responsibilities?**
Telecommunications background, Genesys software call flow analyst, business and technical analyst, Technical writer.
**What skills/attributes are a must have?**
**What skills/attributes are nice to have?**
Business and Technical analyst, Technical writer
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Feb 07 2024
**About Cognizant
